S30/31 is no demand from Heating side, as you probably already know.
When the Boilers arrive from new they are linked out on 24V side normally so they will work without any controls by using the user interface.
If the mode button is not working at all and the harness from the user interface is good, then it sounds like the interface is faulty.
I haven't seen this of course and as you know, it's difficult to diagnose faults on the forum sometimes. It's a bit like discussing things with someone over the phone.
When the Boilers arrive from new they are linked out on 24V side normally so they will work without any controls by using the user interface.
If the mode button is not working at all and the harness from the user interface is good, then it sounds like the interface is faulty.
I haven't seen this of course and as you know, it's difficult to diagnose faults on the forum sometimes. It's a bit like discussing things with someone over the phone.