furious with my supplier

[dansk]

furious with my supplier - now redeemed

Bloody hell i just trying to calm down, had 3 systems on order for ages, LG panels were due in on friday, the container did a no show, it then arrived today and i got a phone call asking to send over some money - so i did in a breath - got told catagoricly that i can come and collect in the morning, so ive organised my staff, customers having time off to let us in etc, then 5.30 i get a flaming email telling me the panels are not ready for collection and it will be friday - what the idiot should have said is weve given your panels to someone else, so screw you. My god im hopping mad, i wouldnt have sent the money had i known, and why send me an email like that on his way out of the door - well im going to the warehouse first thing in the morning and im going to kick a right fuss up.

 

[moggy1968]

sit in your van in the warehouse door til you get them!!

 

[solarsavings]

Perhaps the containers stuck at the docks awaiting customs clearance

 

[dansk]

im gunna do - nope the container arrived - this is the email i got: Hi Russell

The following items are Ok for collection tomorrow:

15 x rails
20 x SS Hooks
14 x mids
8 x ends
2 x gen meters
The panels are not ready yet as we did not have all of them delivered today, so unfortunately it will have to be Friday collection for them. I do apologize for any problems that might cause.

 

[solarsavings]

Same old same old then

 

[dansk]

ive got 3 suppliers on my hate list, i cant wait till it becomes a installers market again (if it does)

 

[solarsavings]

Well number one on my hate list phoned today to say they had kit at good prices now. Really? well shove it where the sun don't shine!!!!!

 

[VMan]

Segen have been great for me, put an order in Tuesday, they phoned me Tuesday afternoon to confirm. Dispatched today and with me tomorrow.

 

[SRE]

We had a delivery with 2 gen meters missing. Complained and asked for them to be sent to our office, so they sent them to the job we completed last week. Now they won't refund until I arrange for the gen meters to be sent back!

I owe them about £1k for an inverter, which I wo't be paying until they put the invoice right. I won't be using them again - I reckon I'm in the driving seat for once.

I don't mind naming and shaming - Altenergy - deal with them at your peril!

 

[VMan]

We had a delivery with 2 gen meters missing. Complained and asked for them to be sent to our office, so they sent them to the job we completed last week. Now they won't refund until I arrange for the gen meters to be sent back!

I owe them about £1k for an inverter, which I wo't be paying until they put the invoice right. I won't be using them again - I reckon I'm in the driving seat for once.

I don't mind naming and shaming - Altenergy - deal with them at your peril!

Whos that mate. Segen?

 

[SRE]

Nope - Altenergy. Not the first time they've cocked up but it will be the last I won't use them again.

I've had really good service from segen.

 

[Scooby]

...Really? well shove it where the sun don't shine!!!!!

On a British roof in November, then...

 

[powervan]

u boys got it easy!!!!!!!!!!!!!!!!! i cant be botherd to go into it all again cause i start FOAMING at the mouth!!!!cut it short!!! THEY TAKE UR MONEY THEN THEY GOT U SIMPLES!!!!!!!!!!!!!!!!!!!!!!!i rec ive lost £1800 in lost time waiting for kit that WAS PROMISED! IE I SAID DO NOT SEND A KIT IF ITS NOT COMPLETE!!!!!!!!!!! YES THEY SEND THEM INCOMPLETE!!!!!!!!!!!!!!!!!!!!!! got to stop now or wont be able to swallow my ------ tonite or i will be STIFF ALL OVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[dansk]

On my way to warehouse now, not leaving till i get my panels.

 

[Frank Amey]

u boys got it easy!!!!!!!!!!!!!!!!! i cant be botherd to go into it all again cause i start FOAMING at the mouth!!!!cut it short!!! THEY TAKE UR MONEY THEN THEY GOT U SIMPLES!!!!!!!!!!!!!!!!!!!!!!!i rec ive lost £1800 in lost time waiting for kit that WAS PROMISED! IE I SAID DO NOT SEND A KIT IF ITS NOT COMPLETE!!!!!!!!!!! YES THEY SEND THEM INCOMPLETE!!!!!!!!!!!!!!!!!!!!!! got to stop now or wont be able to swallow my ------ tonite or i will be STIFF ALL OVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I suggest if your gonna have it out with your supplier. Rub the ------ into your eyes first........

That way you'll look hard....