glitch in Power One 3.6 OUTD power reporting?

[pvman]

Power one support on 08000 232341

This is a know problem

Tom

 

[liquidity]

Power one support on 08000 232341

This is a know problem

Tom

What does the solution entail?

 

[Gavin A]

What does the solution entail?

a loooooooooong wait, followed by another looooooooong wait, then still nothing.


maybe those registering the issue now will have less time to wait until they manage to produce a solution though.

 

[Energetic]

Still waiting here... They said before xmas... must be imminent... What happened to your anti-forum software Gav?

 

[Gavin A]

25 minutes a day limit up to 11pm

look - I made myself a whole new web page today instead of posting on forums... our new high efficiency range

 

[Energetic]

It's looking good...

 

[Worcester]

@jonesmabel, if you've still got a problem, call us we're just down the road ...

 

[Fitstart]

Has anyone heard any news on whether Power-One have a fix for this problem yet?

 

[Gavin A]

Install this firmware update

10 Bury head in sand
20 hope it all goes away
30 hope everyone stops pestering us
40 scratch head
50 announce that a cure to the problem is just weeks away
60 Go to 10

(ok, I appear to have forgotten all Basic coding skills)

 

[jonesmabel]

Thanks Gavin A for the suggestion to ....Install this firmware update

However I am not too clear as to which firmware you might be referring

jonesmabel

 

[Gavin A]

that's the problem in a nutshell. nobody knows what firmware update is required, even Power-One, who appear to be stuck in the coding cycle I gave in that post.

Here's the installer version of that cycle.

10 Install system
20 find glitch in the data between the inverter and display unit
30 ring Power-One to report the problem
40 Install firmware update
50 find this only solves one part of the problem
60 ring power-one to be told ah yes this is a known fault, we're working on a fix for it and should have it sorted in the next few weeks, we'll put you on a list and get back to you
70 customer rings up to chase progress
80 installer rings power-one to be told we they'd set up a new way of reporting the fault so our customer isn't actually on that list, could we give them the details so they can be added to the new list and they're working on a fix and expect to be sending an engineer round in a few weeks time
90 2 months later customer rings to say they'd had no contact from power-one
100 installer rings power one to be told they thought they'd solved it but actually it didn't work, so they're working on another solution which should be ready in a few weeks
110 Go to 90

We now seem to be stuck in an eternal feedback loop between lines 90>110, and I suspect Power-One engineers are currently wibbling in the corner hoping everyone just forget's about the issue and stops using the remote display units / learns to live with the glitch.

It's all a bit embarrassing really.

 

[Fitstart]

I did get notification of a firmware update for the Aurora Desktop (the remote display) yesterday and have installed it.

Of course that doesn't fix the problem with the actual data glitch which the inverter is sending out and Aurora Communicator is processing and sending up to my site.

Yes, maybe they are hoping we all go away if they forget about it. Maybe time to put a complaint in higher up - letter to the CEO or something.

 

[jonesmabel]

that's the problem in a nutshell. nobody knows what firmware update is required, even Power-One, who appear to be stuck in the coding cycle I gave in that post............

"The problem with having a sense of humor is often that people you use it on aren't in a very good mood." (Lou Holtz)

I guess I was not in a good mood when I first read your comment

My system was installed by JoJu and I am pushing them to push Power-One

 

[jonesmabel]

Has anybody heard anything from Power-One with a solution to this problem ?

 

[Gavin A]

they notified one of our customers that the problem was now fixed as they'd sent out an update, unfortunately I installed the update and it doesn't seem to have changed anything.