Guarantee on your works

[chris day]

hello guys

Garden brick lights all need replacing as they are waterlogged.
Client paid for me to fault find and the existing cabling gave plus 2 meg ohms so the cabling appears to be healthy.

Question client has asked is what guarantees I give.
I normally give 5 years on cabling I have installed and I pass on manufacturers guarantees on excessories.
I don’t want to spook the client and say I don’t want anything to do with your old cabling guarantee wise, but I also don’t want to guarantee old cabling.

 

[peterhyper]

I always clarify to customers that I am not responsible for their existing cable or accessories, only my workmanship and the parts I've supplied and fitted.

 

[DC-backfrom the past]

I give a year on my work, only on the parts I've supplied. If any part has a longer guarantee then its a replacement part via the manufacturer.
i.e. if part has five year cover and breaks in two. If the customer calls me out, its a new charge to fit and test, as my year is up.