Help Required with Burglar Alarm (If Possible)

[geoffp]

I have tried to copy a page from the manual but the forum says its to large to post

 

[telectrix]

what are the terminals in the panel? if you post what they are, might be able to tie up with the above.

 

[geoffp]

This is the manual for the Control Panel Page 6

Installation & Configuration Runner Series
Runner2 Series


This is the manual for the Siren Page 2

Installation & User's Guide
NEPTUNE
NEPTUNE

and the url is Crow

 

[telectrix]

but how are the bell terminals described in the actual panel?

 

[geoffp]

That is the problem Tel I cannot see anything that ties in with the Bell Box connections

As far as I can tel Output 2 was for the Bell

 

[telectrix]

can you post a pic of the terminals in the panel?

 

[geoffp]

Sorry Tel but I do not have the camera, the daughter has it, grand childs birthday yesterday, will have to post one later in the week

 

[geoffp]

I contacted Crow direct but this is the reply I have just got from them:-

[FONT=&quot]Hello Geoff[/FONT]
[FONT=&quot]I would like to help you but on such a case, our support is for an authorized technician only, [/FONT]
[FONT=&quot]You have to consult with a local technician for help [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Best Regards,[/FONT]

[FONT=&quot]Yacov Navaro[/FONT]
[FONT=&quot]Technical Support and Training[/FONT][FONT=&quot] [/FONT]
[FONT=&quot]Marketing[/FONT][FONT=&quot] & Sales Division[/FONT]
[FONT=&quot]Crow Electronic Engineering Ltd.[/FONT]
[FONT=&quot]Tel : +972-3-9726014[/FONT]
[FONT=&quot]Mobile : +972-54-3014266[/FONT]
[FONT=&quot]Email :[email protected][/FONT]
[FONT=&quot]www.thecrowgroup.com
[/FONT][FONT=&quot][/FONT]

It was just a long shot, I could type out a list of the terminals in the Control panel if that would help.

I Just want to get it up and running, sorry to be a nuisance to all of you, but you cannot imagine at 72 and coming home to find that your house has been turned over what it feels like.

 

[cloverman]

Is this the image you have in your installation guide

 

[geoffp]

That's the one, Well done cloverman what a star

But my system is wireless and not wired except the bell box but it is the same drawing

 

[geoffp]

Ah, just noticed that is not the drawing, the one on page 6 is the correct one as my panel does not have the voice board, but the terminals are the same

 

[geoffp]

Yet another update, I have now got the connections diagram, the system is all connected but I still have one massive problem:-


I have a "Trouble" light flashing and a message stating "Code Tamper" as I have no code numbers I am not sure what the next step is apart from giving it all up.

 

[Stuuk1]

As you are probably aware, each piece of equipment relating to the alarm, e.g. PIR, bell box, main pain, has a tamper switch.

The only thing you can really do is check that each of the items are assembled correctly and closing the tamper contacts (the switches are on springs so that when the device is opened the contacts open too).

If you find that all of them are ok, then is it possible to do a reset on the panel back to factory settings? Wiping all previous event data as this tamper alarm may be a historic event.

 

[geoffp]

Many thanks Stuuk1 I have cured the Tamper problem but like I said I have no codes so I cannot get into the panel to do anything.

 

[telectrix]

needs a reset to factory default. it may be that you can just reset the codes. any other panel, i could probably do, but for this one you need the installation manual.