Help resetting a schneider 3phase circuit breaker

[gtmoto]

Hello,
just wondering if the start button should stay in without the power on or is it a faulty unit?
regards ash

 

[Darkwood]

Hi Darkwood , you mention the 1979 act . How would it help on equipment under 5 years old ? I am not saying it will not , just was keen to know as we are having a worryingly increasing problem with 6ft twin anti corrosive fittings that have been fitted from 12 - 24 months ago that are failing at an alarming rate !:sick:

Under the 1979 consumers rights act anything you buy has to last a reasonable amount of time that can be expected for that part/item/device ......most things electrical/electronic that doesn't have a natural short life (like a flourescent tube) can usually be expected to last at lest 4-5yrs, if you have a laptop say that failed after 3yrs and the reason was failure of the original parts then all you need to do is get a reputable repair company to put that in writing then take it back to the place of purchase with the report and stress your using you consumer rights then detail which one..... if the place of purchase lead you down the garden path then go direct to the manufacturers.

It can be a rocky road but eventually if you can hold your ground you usually get what you 'deserve' and a free repair or replacement.... now you may ask why get extended cover/waranty out then and i will reply because they are scamming you for money on something you are already covered for.

Senerio - i have an Hotpoint washer and during year 3 which by it normal warranty i was covered for parts only the dryer impeller failed now as i used to hold the Tag as an Hotpoint service Engineer at my previous firm i wrote a detailed bill to myself regarding the problem and charged the invoice as £0.00 so it was official... i got nowhere with Curry's the point of sale as the staff weren't clued up on my rights and just kept bleating if i took out extended warranty i would have been covered so i went direct to hotpoint complaints ....now the first question i ask was to the telephonist is are you able to help me and over-rule you standard policy to which she said no so i asked to be put through to someone who has that authority ...to cut a long story short here i got eventually got through to the right person i thus emailed them my service invoice explained my consumers rights act - stressed the warranty served with the washer dosn't legally hold any grounds and expressed il be taking legal action if they refuse or try to charge my for the callout parts and/or labour.......

Rather than the 15mins repair they took the whole washer and replaced it free of charge.... KNOW YOUR RIGHTS!

Never get extended warranties
Don't expect the point of sale or company help line to know your rights as they are not trained that far
Don't go silly if you have a failed product due to incorrect use lor accident like dropping your laptop etc you are probably wasting your time and theirs, you need to have proof from a recognised repair company before taking this approach.
Don't get nasty over the phone always remain calm and stand your ground and be fully clued up on your rights, if your aggressive or nasty they can use it against you and refuse to help on those grounds.
Be reasonable about the claim ... a part thats failed after 6yrs can be argued its done its service life and anything over 4yrs needs a good case for you to win.


Disclaimer .... i mentioned Hotpoint and Curries but this isn't a slate against the company or products im totally happy with the replacement.... ive done this now several time if not for myself then family and friends ....i estimate i save myself and others in excess of 5k just knowing my rights the last one was my mothers laptop which was sent back to Comet and they give her a report card that the 30month old laptap had a hard-drive failure so they charged her over £200 to repair it as her warranty had run out .... after my intervention we got fully reimbursed .... they argued though that we didn't provide an independent report on its failure which was our sticking point but speaking to the manager i i pointed out we was relying on the in house report they had provided and if they were to dispute the use of this then they are effectively saying their own repair service reports are not reliable which is a hole they dont want to get themselves in .... Kerching thankyou very much!

PS - detail what yo mean by failing i have had similar issues but installation instructions must be adhered to with these fittings as the case will not carry the weight of the fitting if you drill and screw through it - you must use the brackets provided.

 

[ruston]

Under the 1979 consumers rights act anything you buy has to last a reasonable amount of time that can be expected for that part/item/device ......most things electrical/electronic that doesn't have a natural short life (like a flourescent tube) can usually be expected to last at lest 4-5yrs, if you have a laptop say that failed after 3yrs and the reason was failure of the original parts then all you need to do is get a reputable repair company to put that in writing then take it back to the place of purchase with the report and stress your using you consumer rights then detail which one..... if the place of purchase lead you down the garden path then go direct to the manufacturers.

It can be a rocky road but eventually if you can hold your ground you usually get what you 'deserve' and a free repair or replacement.... now you may ask why get extended cover/waranty out then and i will reply because they are scamming you for money on something you are already covered for.

Senerio - i have an Hotpoint washer and during year 3 which by it normal warranty i was covered for parts only the dryer impeller failed now as i used to hold the Tag as an Hotpoint service Engineer at my previous firm i wrote a detailed bill to myself regarding the problem and charged the invoice as £0.00 so it was official... i got nowhere with Curry's the point of sale as the staff weren't clued up on my rights and just kept bleating if i took out extended warranty i would have been covered so i went direct to hotpoint complaints ....now the first question i ask was to the telephonist is are you able to help me and over-rule you standard policy to which she said no so i asked to be put through to someone who has that authority ...to cut a long story short here i got eventually got through to the right person i thus emailed them my service invoice explained my consumers rights act - stressed the warranty served with the washer dosn't legally hold any grounds and expressed il be taking legal action if they refuse or try to charge my for the callout parts and/or labour.......

Rather than the 15mins repair they took the whole washer and replaced it free of charge.... KNOW YOUR RIGHTS!

Never get extended warranties
Don't expect the point of sale or company help line to know your rights as they are not trained that far
Don't go silly if you have a failed product due to incorrect use lor accident like dropping your laptop etc you are probably wasting your time and theirs, you need to have proof from a recognised repair company before taking this approach.
Don't get nasty over the phone always remain calm and stand your ground and be fully clued up on your rights, if your aggressive or nasty they can use it against you and refuse to help on those grounds.
Be reasonable about the claim ... a part thats failed after 6yrs can be argued its done its service life and anything over 4yrs needs a good case for you to win.


Disclaimer .... i mentioned Hotpoint and Curries but this isn't a slate against the company or products im totally happy with the replacement.... ive done this now several time if not for myself then family and friends ....i estimate i save myself and others in excess of 5k just knowing my rights the last one was my mothers laptop which was sent back to Comet and they give her a report card that the 30month old laptap had a hard-drive failure so they charged her over £200 to repair it as her warranty had run out .... after my intervention we got fully reimbursed .... they argued though that we didn't provide an independent report on its failure which was our sticking point but speaking to the manager i i pointed out we was relying on the in house report they had provided and if they were to dispute the use of this then they are effectively saying their own repair service reports are not reliable which is a hole they dont want to get themselves in .... Kerching thankyou very much!

PS - detail what yo mean by failing i have had similar issues but installation instructions must be adhered to with these fittings as the case will not carry the weight of the fitting if you drill and screw through it - you must use the brackets provided.

That is a very useful post , and well done you!

 

[Darkwood]

Extended warranties are a mass scam and could be the undoing of many large companies in the future as they are often miss-sold...we could see a similar example that has happened to the banks and PPI .... all an extended warranty gives you is is a no hassle replacement or repair and if thats what you want to shell out sometimes hundreds of quid on then fine .... me i like my own money in my own bank

This guy is a millionaire of the back of been money wise and knowing his rights either way his site is a gem of info'

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

 

[JD6400]

Hi darkwood , that was above and beyond and I thank you for it ! As for the fault it is with the electronic ballasts failing , on one job alone we have had 37 out of the 60 or so fittings fail , which have been thankfully honoured all be it just the parts . But we have fitted around 5-600 of them in the time period that seems to be a problem !

 

[Darkwood]

Id be writing direct the manufacturers explain replacement parts have always been given but due to the scale of the problems you have had with the fittings it has laid heavily with labour costs and you would be interested to liaise with regards to coming to some sort of agreement as this is not an isolated issue and seems to be either a faulty batch problem or an actual design flaw with the ballasts themselves.... see what response you get ...who is the manufacturer ?

 

[JD6400]

Rather not say at the moment , but will say that they did not come from the Yes chain of wholesalers as they were still not about at that time !

 

[Darkwood]

Rather not say at the moment , but will say that they did not come from the Yes chain of wholesalers as they were still not about at that time !

Didn't mean the wholesalers meant what brand is the fitting ..... i had a massive run-in with the manufacturers of 8ft fittings from said un-named wholesaler they sent a rep out from this company and he even said the quality was crap as its all from china.. we had 60 8ft fittings and within 3yrs tubes were falling out over peoples heads because the end caps were poorly designed and the plastic hardened and the holding spring snapped off all of them. I supplied them with the BS standards to the endcaps and the sections they needed to comply to which was obvious they hadn't i threatened to report them which could see a massive recall ..... i was eventually liaising with the head of the company and he agreed to replace them all at their expense if i took matters no further... 1 guy can do a lot of damage if hes in the right

 

[Knobhead]

How has the thread arrived at dodgy light fittings?

 

[JD6400]

Didn't mean the wholesalers meant what brand is the fitting ..... i had a massive run-in with the manufacturers of 8ft fittings from said un-named wholesaler they sent a rep out from this company and he even said the quality was crap as its all from china.. we had 60 8ft fittings and within 3yrs tubes were falling out over peoples heads because the end caps were poorly designed and the plastic hardened and the holding spring snapped off all of them. I supplied them with the BS standards to the endcaps and the sections they needed to comply to which was obvious they hadn't i threatened to report them which could see a massive recall ..... i was eventually liaising with the head of the company and he agreed to replace them all at their expense if i took matters no further... 1 guy can do a lot of damage if hes in the right

That depends on if the said company is owned by the wholesaler !:nonod: Tony I know it is off subject , but you have to admit it is still better than 99% of the drivel than has been posted by want to be sparks just lately .:49:

 

[sonic]

Hi on the side you have an aux contact this will unclip. This maybe an under voltage trip which will make the button not stay in with power off what you nee to do is unclip the block and see if it stays on then if it does check you have continuity between the terminals 1L1-2T1 etc maybe just a faulty under voltage trip

 

[netblindpaul]

The aux on the side is a 2NO aux, not an undervoltage trip.
It's stuffed, just replace it.
£162 ish from RS free next day delivery it is not worth messing around with TBH.
You could re-use the aux, but that is only around £30 is again on top.
If you are going to give the client a warranty why mess around, £200 in materials is neither hear nor there in the grand scheme of things if they are running a motor that is drawing around 60A/phase & they have this facility on stop for the sake of around £300 including fitting TBH.

 

[Darkwood]

Hi on the side you have an aux contact this will unclip. This maybe an under voltage trip which will make the button not stay in with power off what you nee to do is unclip the block and see if it stays on then if it does check you have continuity between the terminals 1L1-2T1 etc maybe just a faulty under voltage trip

Also Expressed by Net' if you are not sure yourself refrain from giving advice it is just a standard auxillary NO/NC contact block and really not mistakable for anything else .... try to keep your advice within your experience... no offence meant.

 

[Knobhead]

Come on DW! When has lack of knowledge ever stopped anyone from spouting nonsense in here?

 

[ipf]

Even if you don't know, you have a right to an opinion........but if you're gonna spout crap, keep it to yourself.
Really wishfull thinking, I suppose.

 

[sonic]

I stand corrected! well done You three are straight to the point. People can have an opinion you are quite right and I will not be put off by you three big headed know it all people