hot topic . . . . . . . . . . . . . . . . . .

[lurch]

https://dms.niceic.com/0000000138.pdf

https://dms.niceic.com/0000000251.pdf

scary in places.

 

[Octopus]

"Example: An electrical contractor supplies light fittings in a domestic dwelling, which has a manufacturer’s warranty. If the fittings are defective, the contractor may still be responsible for any remedy, even if that manufacturer’s warranty has expired.

Whilst a practical response would be to direct the customer back to the manufacturer, legally this may not always be an appropriate course of action."

Hum ......... if the manufacturers warranty has expired, so has mine.

Simples.

 

[lurch]

"Example: An electrical contractor supplies light fittings in a domestic dwelling, which has a manufacturer’s warranty. If the fittings are defective, the contractor may still be responsible for any remedy, even if that manufacturer’s warranty has expired.

Whilst a practical response would be to direct the customer back to the manufacturer, legally this may not always be an appropriate course of action."

Hum ......... if the manufacturers warranty has expired, so has mine.

Simples.

Unfortunately the law is not on your side

 

[Midwest]

Unfortunately the law is not on your side

Unless he setup a shop or store?

 

[Octopus]

Unfortunately the law is not on your side

Thats just daft.

So any client can request a "warranty" replacement after 2+ years when the part only has a 1 year warranty?

 

[Wilko]

Thats just daft.

So any client can request a "warranty" replacement after 2+ years when the part only has a 1 year warranty?

'Love' to see that one ...

 

[Darkwood]

The consumers rights act of 79 amended in 2015 to include the online era has always protected the consumer beyond warranty date, I got a washing machine replaced for free at about 3yrs even though it was only warranted for 1yr.
It is not as straight forward as a swap that occurs in warranty as I have to provide independent evidence that the product has failed far below its expected lifespan and that this failure is due to product defect etc and not abuse or incorrect use.
I also did it with Comet who sold my mother a laptop and the hard drive failed on 28months, I got her her £300 repair bill back from them as they conveniently provided the independent evidence of premature parts failure for us themselves and had no legal position to challenge us.

 

[lurch]

Thats just daft.

So any client can request a "warranty" replacement after 2+ years when the part only has a 1 year warranty?

Potentially 6 years if your with CPS

 

[Midwest]

Potentially 6 years if your with CPS

When I read this before, it doesn't mean you have to provide a warranty for 6 years for your products or services, it means the consumer has a right to have this length of time in which to make a claim, if a retailer refuses to repair or replace a faulty product or service.

 

[Marvo]

This is very much a trade discussion and I figured it might be better out of public view. Everyone who's posted in the thread is an Arms member so hope you don't mind Lurch, I've relocated this to the Arms.

If you feel it's better in the public forums just let me know and I'll move it back.

 

[Wilko]

Perfect for me, thanks Marvo.

 

[lurch]

Not sure why you would want to hide this from public view. What ate your reasons?

 

[Marvo]

Not sure why you would want to hide this from public view. What ate your reasons?

I'd imagine you'll get more people participating if it's private and probably opinions that are true rather than ones stated with it in mind that customers are viewing.

As I said I'll happily relocate it back if you prefer.

 

[Wilko]

Comfortable in the Arms. I think Joe Public has more than enough ammunition for pot shots without further learned advice on where to aim from us.

 

[lurch]

It appears to me that "we" don' want to advertise the fact that under a cps scheme we have a responsibiliy for 6 years. I for one can hold my head high and not hideaway in a pub!