I finished a job months ago , now the customer says somethings not working. Do I charge ?

[123bill]

So a few months back I fitted an outside socket , the customer has messaged me saying it doesn’t work and I need to come and fix it etc. do I charge ? As it was all working fine when I left. Thanks

 

[davesparks]

Less than 12 months it is within warranty and you don't charge for fixing it.

Aside from that there is the professional embarrassment of doing a job that goes wrong so quickly!

 

[Dan]

As above unless its something broken that wasn't anything to do with your work then it surely has to be under standard guarantees.

 

[bill01803]

Have they been charging a car from it?

 

[James]

I think a phone call in the first instance would be a wise start.
Find out if there is a reason it stopped working.
Get the customer to check No breakers or rcd have tripped.

 

[buzzlightyear]

So a few months back I fitted an outside socket , the customer has messaged me saying it doesn’t work and I need to come and fix it etc. do I charge ? As it was all working fine when I left.

As above, just think about it, if it is some thing out of our control, then charge for it.
If worked before why does it work Now.

 

[DPG]

You definitely need to find out what the problem is, and determine whether it is your liability or something the customer has done.

Did you supply the socket or did customer buy it?

 

[123bill]

So after a conversation, it seems as if the connections have come loose. Basically it’s an outside socket that’s spurred from an existing outside socket. The furthest one (which I installed) is working however the one which was existing which I spurred from is not working.

 

[James]

Take a new socket with you.

 

[Dan]

So nothing to do with your work at all then?

 

[LukeD]

Make it crystal clear that a charge is made should it be NOTHING to do with the actual work you did . And get them to confirm they understand . Dont work for free

 

[LukeD]

So after a conversation, it seems as if the connections have come loose. Basically it’s an outside socket that’s spurred from an existing outside socket. The furthest one (which I installed) is working however the one which was existing which I spurred from is not working.

But you worked on it....might have to suck this one up ?

 

[DefyG]

it seems as if the connections have come loose.

Your connections in 'spurring' from it?

As #12 you may have to 'suck this one up'!

 

[Dan]

If its a quick connection and then a happy customer just swallow your pride take this one on your chin as experience.

#12 for me too.

 

[davesparks]

So after a conversation, it seems as if the connections have come loose. Basically it’s an outside socket that’s spurred from an existing outside socket. The furthest one (which I installed) is working however the one which was existing which I spurred from is not working.

So connections you worked on have become loose?

That's not good, that's very not good, personally I would be going back and putting it right free of charge as soon as possible.

I would be very upset knowing that a connection I made had failed and caused a fault. In the part of the industry I work in that kind of thing would very quickly damage my reputation and cause me all worlds of very expensive trouble.