Insured Warranties Not Paying Out?

The Solar King · Sep 27, 2016

Has anyone else had problems with the companies not being willing to pay out for work undertaken?

I am about to enter dispute with IWA.biz who claim they did not authorise the work and are refusing to pay. Am about to tell the householder I will return his ST system to the state I found it in and he can then go back to his insurer and get them to find someone else to fix it.

We are nearly £500.00 out of pocket for putting right someone elses mess.

Be warned

SolarCity · Sep 29, 2016

We've not had to use any warranty firm so don't know the process. Shouldn't the householder be dealing with IWA.biz?

whinmoor · Sep 29, 2016

I thought the STA had a standard document for this kind of repair situation?

The STA Repair Agreement - Solar Trade Association - http://www.solar-trade.org.uk/the-sta-repair-agreement/

I agree with Chris - the householder should stand any costs which aren't covered by the insurance company. After all, it's hardly your fault he chose a dodgy company to begin with. You're simply there to clear up the mess and should charge appropriately for your expertise.

The Solar King · Sep 29, 2016

The repair agreement only covers giving an initial quotation etc. This is as much a warning not to do anything in good faith with these companies. I suspect up to now Insured Warranties hves been a dripping roast for them. They have taken the premiums and not had to pay out. With so many people leaving the market, they are now talking a hit. Their reaction is not to act in anyones interests but their own.

t4sltd · Oct 26, 2016

When I reported a non-functioning, dangerous non MCS or 17th edition compliant installation done by one of their companies they did not want to know. Sent them a copy of my report anyway.
When I refered one of my leads to them about an repair under warranty (and customer listed us on paperwork) they gave the repair work to someone else.