Losing power to house post meter upgrade??

[lurch]

got called back to a rewire I completed 5 years ago. Customer reported intermittent loss of power across the house. I have a swa sub main from a 63amp switch fuse to the CU. I have checked all terminations at CU and switch fuse . . . . all good. Have thrown thenmain switch 4-5 times to see if it is faulty but all seems good.

Customer has advised new meter was installed 5-6 weeks ago . . . Ive given tails a good tug to see if there is anything amiss, but nothing to suggest any issues.

Has anyone come across a faulty meter that could be causing the issue?

Thx in advance.

 

[static zap]

Have you confirmed supply voltage rock steady ,
applied a reasonable load ,and listened carefully in a quiet enviroment ... while gently disturbing ,anything meter fitter would have ! ( Just short of attaching monitoring equipment )
(or leaving customer with a guessing wand / stick
-----apply either side of meter)
..Insert flack here..

 

[Squid]

my ork is covered under a 6 year warranty. First point of call for customer is me, as I like to think I have built up a relationship with the customer and they are happy calling me and I am happy taking the call. I have made the normal checks ie. any loose terminals etc. . . . checked neighbours do not have same issue etc... Ive not had a problem with meters before but this seems this is the way it is heading.

Ah okay nice to see a conscientious contractor.

 

[static zap]

... covered under a 6 year warranty....

Well done ,workmanship - And know your parts !

 

[lurch]

Have you confirmed supply voltage rock steady ,
applied a reasonable load ,and listened carefully in a quiet enviroment ... while gently disturbing ,anything meter fitter would have ! ( Just short of attaching monitoring equipment )
(or leaving customer with a guessing wand / stick
-----apply either side of meter)
..Insert flack here..

voltage is good n steady at 243 volts. Also done a zs at a socket of 0.47 ohms. A high resistance would/should/could pick up any poor connections h . . . typically spoke to homeowner today any no outages . . . Ive asked them to keep me updated. I'll post any updates. Thx for all input

 

[lurch]

Ah okay nice to see a conscientious contractor.

I need to sleep at night!!! also a happy customer is a customer that recommends there contractors to there friends and neighbours

 

[Squid]

Are they still employing muppets with close to no electrical experience to install meters in this day?

 

[static zap]

....... This sort of fault very often turns out to be a fault on the supply cable, eventually will burn out, making it much easier to find fault..................

Noticed that in town , a few streets have failed after new street lighting disturbed old cable.

 

[PEG]

DNOs don't install meters, they are the suppliers property. This sort of fault very often turns out to be a fault on the supply cable, eventually will burn out, making it much easier to find fault. Is it overhead supply? If it is look out for arcing where it connects to house, easier at night!

Some meters,if old enough,are still the DNO's property.
I know this,because the old Ferranti and Venner meters,fitted in the 50's and 60's,are removed by suppliers,such as Eon,but are the property of Norweb,now BG.
They happily tell you you need a "smart" job,due to these being scrap...

BUT! Guess where these meters are going?
They are getting a refurb,and are off to countries like Africa,for re-fitting....makes me proud to be a British engineer

 

[elsparko]

Are they still employing muppets with close to no electrical experience to install meters in this day?

of course, who else will install smart meters for 18k a year... lol

 

[elsparko]

occams razor suggests that this is not your liability, recent meter change = they are likely the culprit, who knows what they have done, could be possible underground cables are damaged but slightly more unlikely

 

[Squid]

of course, who else will install smart meters for 18k a year... lol

Someone on 17k per year

 

[Percyprod]

Noreen ceased to exist many years ago! I should know, I worked for them. We then became United Utilities then ENWL. The meters may have the old Board names on them but the DNOs don't own (or want) them. They were transferred to the suppliers.

 

[Marvo]

Did you localize the fault @lurch ?

Just interested what was causing it...

 

[lurch]

Did you localize the fault @lurch ?

Just interested what was causing it...

Not yet. Have asked the customer to keep me updated but have heard nothing yet......

 

[static zap]

Had a thought ,are they properly -Losing power
Long enough to reset a computer .
(or just got the "Willies" over a odd light flicker as old freezer / hoover cuts in ) ..after reading an article ... (will notice every glitch then)
.... and comments about NAF meter fitters + Plastic CU + Fires
..Would you rate them as nervous sort ?..
As this time of year ,heightens our awareness - having the lights on a lot !
(Theorizing -no need to actually post answer)