Multiple Virgin telephone points

[thomaspotato]

Hi All,

I have recently rewired a 4 bedroom house in which i have installed 4 telephone points throughout the house as requested by the client. i have wired 3 slaves from the point Where BT would bring in their cable to the master. The problem i have is that the customer as now went for virgin. She has phoned complaining that the virgin installer won't or can't connect to my Master phone point position therefor the slaves wont work. I know Virgin have there own telephone line but my question is ,can i do something to connect their phone point on hub to the slave points i have wired?

Thanks for any input

 

[pc1966]

Usually the provider will install the master socket. The Virgin one ought to be the same as a BT one, but wherever they decided it was easiest/cheapest to put it in.

You should be able to attach your slave ones to what they have put in.

 

[snowhead]

You don't need a Master socket with VIrgin, they don't use a separate phone line.
Phone, Broadband and T.V all comes in down a single coax.

Just re-read, you haven't fitted a Master, it's Virgin that won't connect into your sockets?
Virgin just leave an adapter from U.S style in the back of the Hub, to U.K style as pic

 

[pc1966]

My cable has both coax for the CATV/internet, and a separate POTS line for the phone.

Not sure if they still do that though. Also in some areas they are basically ADSL style phone lines for internet as for BT, etc., and not coax.

 

[UNG]

My cable has both coax for the CATV/internet, and a separate POTS line for the phone.

With the newer Virgin connections the phone line comes off the HUB

 

[brianmoooore]

I have BT fibre to property, and the hub has a standard 'phone jack (431?) on it. I used a short lead, prewired with a plug, to a 4W IDC junction box, straight to the 'phone cable to the slaves all over the house. No master sockets involved.

 

[thomaspotato]

You don't need a Master socket with VIrgin, they don't use a separate phone line.
Phone, Broadband and T.V all comes in down a single coax.

Just re-read, you haven't fitted a Master, it's Virgin that won't connect into your sockets?
Virgin just leave an adapter from U.S style in the back of the Hub, to U.K style as pic

View attachment 64720

Yes they wont connect to the ones i wired. Is that just a lead from the hub into the first telephone point?

 

[brianmoooore]

See my answer above. Same arrangement.

 

[rsgaz]

You basically have to bodge it...

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[thomaspotato]

I have BT fibre to property, and the hub has a standard 'phone jack (431?) on it. I used a short lead, prewired with a plug, to a 4W IDC junction box, straight to the 'phone cable to the slaves all over the house. No master sockets involved.

Is virgin using the BT Fibre? sorry if i'm being daft. What type of lead do i connect from Virgin Hub to first Slave point ? thanks

 

[brianmoooore]

Should be the same plug as on a standard 'phone, via an adaptor, looking at snowhead's pic. I used a plug and part of the lead cut from an old 'phone and joined it to the house's phone cable using a small IDC junction box that I happened to have. Was intended for cat5 cable, IIRC.
BT fibre and Virgin fibre are different things, but booth work in the same way - fibre optic cable to your house into a modem.

 

[pc1966]

Virgin just leave an adapter from U.S style in the back of the Hub, to U.K style as pic

Ah, great. So when there is a cable fault you can't phone the 151 help line any more...

 

[UKMeterman]

Ok,
Instructions on hwow to bodge are as follows:
1. Advise customer that if you are using the hub as source of phone signal then there may be ringing problems if more that one phone is plugged in.
2. Purchase BT to RJ11 Line Cords, BT to RJ11 Cables 2m-10m Lengths - https://www.bcedirect.co.uk/products/bt-to-rj11-line-cords-bt-to-rj11-cables-2m-10m-lengths
3. Purchase an RJ11 socket for above
4. Connect the wires in the cable 2. to pins 2 and 5 of the BT socket
5. Ensure that any connections to external BT plant has been removed

 

[brianmoooore]

There won't be any cable faults of interest to your telephone provider, as there isn't any external 'phone line. It all comes along the fibre.

 

[brianmoooore]

Ok,
Instructions on hwow to bodge are as follows:
1. Advise customer that if you are using the hub as source of phone signal then there may be ringing problems if more that one phone is plugged in.
2. Purchase BT to RJ11 Line Cords, BT to RJ11 Cables 2m-10m Lengths - https://www.bcedirect.co.uk/products/bt-to-rj11-line-cords-bt-to-rj11-cables-2m-10m-lengths
3. Purchase an RJ11 socket for above
4. Connect the wires in the cable 2. to pins 2 and 5 of the BT socket
5. Ensure that any connections to external BT plant has been removed

You need to connect pin 3 as well, or you want get incoming ring.