NAPIT Certification Scheme Napit complaint unresolved

[Pete999]

they are there solely to fleece us poor sparks out of approx. £500 a year, without giving anything back. bloody parasites.

good job you had the stomach to call them that I chickened out

 

[Wilko]

Who regulates the competent person schemes? Do they need some sort of official government licence? Presumably they are there to ensure that there is compliance with statute?

Hi - yes the CPS are registered and regulated, it's all on line if details needed. I'm guessing Mr P is savvy enough to pass his inspections and so is eligible for membership. What will be missing perhaps is the willingness within CPS community to eject a member who disregards standards when it suits. Or even investigate feedback. Add to this the Checky Whatsy band who don't publish poor reports on their tradesfolk (well they are paying them £800 a year) and here we are ...

 

[Octopus]

Where in the UK was this?

£600 for a CU change is steep....

 

[DPG]

Unbelievable behaviour. I feel sorry for the general public, who get fleeced even when trying to do the right thing.

 

[Pete999]

Where in the UK was this?

£600 for a CU change is steep....

The OP is in Lincolnshire.

 

[grimysparks80]

Job is in Leicester. I was gobsmacked at what he'd charged for half a job. Thinking of moving down there now. I'd be able to retire after a couple of years

 

[Midwest]

OP why are you pursuing the complaint against Mr Pratt?

I understand the customer is elderly, could a family member not act on his/her behalf. Looking at Napits complaint procedure (thing all the schemes will be similar), the complaint must be work carried out under contract between the complainant & Napit member, and the member must be given suitable time & opportunity to rectify the work.

Has the complaint been registered in writing or email with Napit? I never feel a telephone call, is a suitable vehicle to use to raise such an issue. Email etc, receives a much more considered and audited response.

Apparently, they have an on-line form that can be completed.

Edit: Here it be ;

member complaint form - https://www.napit.org.uk/home-owner/complaint.aspx

 

[Midwest]

You may wish to read the notes at the bottom of the form.

 

[Pete999]

You may wish to read the notes at the bottom of the form.

I like no 4 do not undertake any remedial work, all well and good but what if it's dangerous? as Tel said and I Chickened out of saying , Parasites I'm a member of such and such but don't come running to us if the work is sub standard, or sub par as the Americans would say.

 

[Midwest]

Understand your thoughts Pete, and having just paid my annual fee of £510 this morning, I somewhat agree.

However, think we should be a bit more restrained. It seems they have a policy, the OP's customer just needs to follow it.

If he/she has, then we can castigate Napit. IMO

 

[Pete999]

Understand your thoughts Pete, and having just paid my annual fee of £510 this morning, I somewhat agree.

However, think we should be a bit more restrained. It seems they have a policy, the OP's customer just needs to follow it.

If he/she has, then we can castigate Napit. IMO

Good points

 

[grimysparks80]

OP why are you pursuing the complaint against Mr Pratt?

I understand the customer is elderly, could a family member not act on his/her behalf. Looking at Napits complaint procedure (thing all the schemes will be similar), the complaint must be work carried out under contract between the complainant & Napit member, and the member must be given suitable time & opportunity to rectify the work.

Has the complaint been registered in writing or email with Napit? I never feel a telephone call, is a suitable vehicle to use to raise such an issue. Email etc, receives a much more considered and audited response.

Apparently, they have an on-line form that can be completed.

Edit: Here it be ;

member complaint form - https://www.napit.org.uk/home-owner/complaint.aspx

Thanks for that. I'll pass it on. The customers daughter is dealing with it but I said I'd help out with the technical stuff as she knows nothing about electrics.

Also I've walked away from tens if not hundreds of jobs like this over the years with little more than a note in the comments box and a bit of advice to the customer on my way out. This lady was very nice while I was there and she deserved better from a guy she paid £600 to.

She made an official complaint to napit in the first place and was given a complaint number by them and told the guy would be given a chance to come back and put it right. He's now been back and responded as I said in the original post.

Hence my call to napit this morning who told me it wasn't serious and they had closed the case as the guy has been back and issued a cert.

I understand as some of the lads have mentioned that napit won't want to lose his membership fees but I can't believe it doesn't bother them that he left it in this condition in the first place, let alone that he hasn't put it right yet.

The customers daughter will be contacting napit again later in the week in writing to pursue this further

 

[Pete999]

Thanks for that. I'll pass it on. The customers daughter is dealing with it but I said I'd help out with the technical stuff as she knows nothing about electrics.

Also I've walked away from tens if not hundreds of jobs like this over the years with little more than a note in the comments box and a bit of advice to the customer on my way out. This lady was very nice while I was there and she deserved better from a guy she paid £600 to.

She made an official complaint to napit in the first place and was given a complaint number by them and told the guy would be given a chance to come back and put it right. He's now been back and responded as I said in the original post.

Hence my call to napit this morning who told me it wasn't serious and they had closed the case as the guy has been back and issued a cert.

I understand as some of the lads have mentioned that napit won't want to lose his membership fees but I can't believe it doesn't bother them that he left it in this condition in the first place, let alone that he hasn't put it right yet.

The customers daughter will be contacting napit again later in the week in writing to pursue this further

All they are interested in is the annual fee imo, they operate as a business, what does that tell you?

 

[Midwest]

The customers daughter will be contacting napit again later in the week in writing to pursue this further

I would do so if it was my parents as well. Someone mentioned trading standards, and my favourite is to complain to your local MP, in writing!

Without trawling back, there was that note by Napit, to say if the complaint has been correct, the complaint is filed. If the complaint was just no certificate, and the electrician has supplied one, perhaps the complaint should be escalated to include the other deviations & non compliance. EICR would be useful for the complainant.

 

[westward10]

I said on a thread sometime last year that if NAPIT rejected all those that didn't come up to scratch they would have hardly any members, I am not tarring all with the same brush as I know some on the forum belong with NAPIT. These were not my words they came from a NAPIT employee.
None of these bodies want to hear complaints, twice in the last five years, one very recently where I have contacted another of these bodies to no effect.