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At my sons house, had 2 radiators downstairs that would never heat up, so thinking that the locks held valve was down, today we replaced the valves, but still got the same issue.

He has a glowworm ultracom cxi combi boiler, upstairs gets hot quite quickly, we have bled all radiators, and tried to balance the system, but to no avail.

He has a policy for boiler service and parts only. I think it is with utility warehouse.
Should he just call them out and see what they say, just call a local heating engineer out, or anything else that he should check first ?

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No heating downstairs combi boiler
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