This is third party equipment sold as a package for complete system,
My company (Dutch) builds the main machine, that feeds product to the conveyor I work for UK service dept, this conveyor is built in Germany
I'm here as first response to the warranty, as the OEM is abroad its easier for us to attend first
They're sending a Senior Engineer today
However it's been running fine today no stops for 6 hrs so far which they haven't had for several weeks usually runs for between 30mins and 2 hrs before its stopping