SolarEdge monitoring portal update

[Trader9]

Wow!!!

Now I know why my five month old SE4000 inverter packed up Sunday night and is still off line.

Maybe the new monitoring portal update bugged it.

Hopefully I might be able to get it fixed next week.

Here's hoping, Trader9

 

[Eco Deal]

doubt it ! have you contacted your installer?

 

[Trader9]

Hi MEP ELECT

Yes, but I get mixed messages they say the digital board needs changing but I also rang SolarEdge and they think it may be the string. SolarEdge reloaded the Firmware/software and got it working late Monday and Tuesday, but Wednesday it went down again, so I now wait for a digital board sometime next week but I am not sure that will be the answer. There is no DC and only half of the panels seem able to communicate.

The system is only five months old so I am pretty ****ed off it has failed so soon.

Regards, Trader9

 

[Eco Deal]

can you get to the inverter it self ? if so ring me I will tell you what to look for and then tell you how to know if the inverter is hooked up to your internet etc and how to reset it !!!

you do not need the portal to tell if all panels are running !!!!

ring the free phone number on the website during the day when system is ''half on''

but your installer should know this stuff !!!

 

[Trader9]

Hi MEP ELEC

Thanks for your continued interest.

My system is 16 x 235W Romag panels in a single string to the SE4000 inverter. When it failed on Sunday at 18:50 panels 2, 4, 5, 10, 14, 15 and 16 had stopped communicating. There was only 10V DC when I checked Monday morning using the inverter display. I rang Spirit Solar who contacted SolarEdge and the system was reset (software or firmware reloaded) and it sprang back into life at 13:52 Monday. Worked fine all day Tuesday until 19:48 when it lost contact with some of the panels again. Phoned Spirit Solar again Wednesday and I noticed around lunch time the inverter was trying to function but kept failing.
I assume SolarEdge were again trying to reload the software/firmware again. Got a call back from Spirit Solar to say a new digital board was required and was being sent to them on Friday and they would fit as soon as they received it.
However, I was concerned that what seemed to be a repeat of the same fault had a different fix, so I rang SolarEdge direct and they rechecked my system and sent me this email.
I checked your site, the Inveter is not producing , due to low DC voltage from the panels, You need to contact Sprit Solar , they need to check the voltage of the panles string an find , the faulty one. They can contact us in case the need help.

Current status is half the panels last communicated yesterday and some today, but panel 14 has not communicated since 01/05/2012.

Two alerts have now appeared on my monitor from yesterday.
1, Inverter energy below threshold, less than 10Wh in last day.
2, Optimizer shut down, No measurement received from panel 14 in the last two days.

I will contact Spirit Solar on Tuesday with the new information, but I thought that all SolarEdge inverters were being monitored centrally and they would have known about this already. Also I was lead to believe that this may have been as a result of a recent firmware/software upgrade a short while back. But if so why only me.

My thoughts are water in panel 14 control box and a new digital board will do nothing.

Kind regards, Trader9.

 

[Eco Deal]

I do agree the recent upgrade as been a bit of a pain the the arse ......

so if its 10v DC only 10 panels have been paired to inverter ... you need to reset it ....

what does P_OK say ???


bottom left of screen

 

[Dave-geo]

Sorry to hijack the discussion but the question is SolarEdge related.

Does the consumer now get total access to the data on their system right down to individual panel performance? I have seen on another forum http://forums.whirlpool.net.au/archive/1788256 that the information can be limited.

The demonstration videos look impressive but if the consumer does not get get that access then this could be misleading.

 

[dansk]

yes you get login details, its very comprehensive, you can see each panel an production

 

[Dave-geo]

Thanks dansk

My system was 'upgraded' about a week ago to SE. Installer hasn't registered it yet as far as I know so will wait and see what I get when he does. Time will tell how well the system overcomes the shading problems, if the sun ever comes out again I might get some idea!

Thanks again for your help.

 

[dansk]

you will be impressed, solaredge is awesome for shade.

 

[dansk]

anyway you can register yourself afik, all you need is inverter S/N

 

[Dave-geo]

Thanks dansk

Do you know if I am able to email them the panel layout with the power box serial numbers so it shows up correctly on the portal? I kept a copy of them in case they went astray!

 

[dansk]

yes you can, but i heard this can be done via the portal now, i havent dont it myself, MEP may know for sure.

 

[Eco Deal]

No installer still needs to do it !! its quicker tho .....

takes no longer than a week to get registered so get on to installer see if hes submitted your site online only takes 10 mins now ...
but solar edge still miss putting layout on site first time which really Pees me off . they need to sort it.

 

[Eco Deal]

sorry that didnt make sense

10 mins for installer to register system online
1 week average for SOALR EDGE STAFF to pull there finger out and make it live.

often forget to do layout