SolarEdge monitoring portal update

[Trader9]

Hi All

New monitoring portal update???

Got to love this portal. My panel 14 which appeared to be faulty for two weeks, having not communicated since 01/05/2012 is now panel 9 and panel 11 which last communicated 03/05/2012 is now panel 10.

Forget musical chairs we now have musical panels with this latest monitoring portal update.

How on earth are you supposed to fault find when the panel numbers keep changing?

At least panel 14 is looking good now, shame about panel 9, F*********K.

Regards, Trader9

 

[Trader9]

Hi All

Maybe I should be pleased with the new monitoring portal update. The old portal just showed one long string with panels 11 and 14 not working and system shut down.
The new updated version shows the panel layout as two rows of eight which it is, and with the top row 1-8 and the bottom row 9-16. However, it also shows panels 9 and 10 as being faulty now and 11 and 14 as ok. although the faulty panels have the same serial numbers.

The faulty panels were indeed 9 and 10 why the old portal said 11 and 14 is a mystery.

So today my installer returned to replace the two power boxes that had not communicated since May1st and 3rd. These were swapped out for new ones which I noted were rated at 400W each and not 250W like the old ones. And ten minutes later I had a working system again after nearly three weeks.

So thanks to everyone that commented on my problems. The 16.9 volts read by a meter from the roof boxes was miss leading as the inverter only read 1.6V and failed too function. With the two new boxes fitted the voltage went up to 17.1V on the inverter and the system worked after pairing. For information the two boxes that failed were the first two from the positive tail to the inverter, not that should make any difference.

My installer did say that they had a few failed SolarEdge power boxes normally within the first six months to a year. They have fitted thousands of SolarEdge boxes and were not surprised that a few had failed. I guess once they have been up there for a year they should have been through a complete cycle of hot, cold, frozen, min and max load etc.

Regards, Trader9.

 

[Snackman]

Hi All
Hope someone can point me in the right direction. I have just had a system installed with a solaredge 4000 inverter but am having a nightmare trying to get some monitoring.
The installers connected a ZigBee to the inverter with the X2 box downstairs connected to my Virgin SuperHub. Ihave logged onto the hub and ensured that the ethernet switch is a trusted device and not blocked. I have an S on the inverter in the comms window.
The receiver unit is plugged into my Hub via the ethernet cable and I am getting a flashing Green light Tx-Rx and every few seconds the Signal Strength indicates 2 - 3 lights.The Ethernet port on the X2 has a yellow light and a flashing green after the signal strength lights go on.
On the computer with the disc in I click the Digi Device Discovery and am shown IP Address 192.168.0.5 with the correct Mac Address as specified in the paperwork.


Regards

Snackman

 

[poheZ]

i am having the same probem, s_ok appears on mine and the site is active but no data has been sent. No one picks up the phone on the tech line...aaaarrrrgggghhhhh

 

[Snackman]

i am having the same probem, s_ok appears on mine and the site is active but no data has been sent. No one picks up the phone on the tech line...aaaarrrrgggghhhhh

I dad problems speaking to people but found a very useful number that might be of use. 08002061058, I have used it several times and get through very quickly. I spoke to someone called [FONT=Arial, Helvetica, sans-serif][FONT=Arial, Helvetica, sans-serif][FONT=Arial, Helvetica, sans-serif][FONT=Arial, Helvetica, sans-serif]Zohar. Might be worth calling and telling him that your problem is similar to mine. Trouble is they keep suggesting turning off the AC and pulling the power to the X2 box then turning it all back on. Trouble is my Inverter is in the loft and not exactly easy to get at.

regards

Snackman
[/FONT][/FONT][/FONT][/FONT]

 

[poheZ]

that is the help line number, no one picked up today from 2-5pm. Even tried the other language options but no one picked up those. All they want you to do is leave a message. I have even tried the 020 number on the inverter warranty sheet, that always goes straight to an answer phone and no one has ever called me back on that one.

For such a high profile, global company their uk technical support is way behind others

 

[dansk]

poheZ send them a PM, solaredge are members of this forum.

 

[Snackman]

I have phoned them on the 0800 number on three occasions and was obviously very luck as I got through each time. However referring back to my problem, its alright getting through to them but not if they can't help me hence my question on the forum. I just hope it is something very basic!!!
Regards

Snackman

 

[complete]

Afternoon all,

Hoping someone can help.

Updated the firm ware on my Virgin Superhub to R36. since then lost connection to the site via router. the inverter shows on the hub as connected, but portal showing no electricity produced. i had a similar problem when with Sky broadband. did all the ip pings, routes etc then and it turned out to be a problem between Sky and Solaredge.

hoping some has a solution.
thanks in avance
C

 

[PengEF]

open a cmd prompt and do a

tracert monitoring.solaredge.com

it should show you where the problem is. You could also try a DNS lookup of monitoring.solaredge.com with the following command in the same cmd prompt window.

nslookup monitoring.solaredge.com

it should return the following

Non-authoritative answer:
Name:    monitoring.solaredge.com
Address:  217.72.240.234

it will be one of the two

 

[dansk]

have you got "s-ok" on the inverter?

 

[Eco Deal]

go to the comms screen on the inverter using the green LCD button

all the zeros 0000000000

will turn into 1111111111

if it hooked up

if it fails it will tell you why 1111111110 FAILED

 

[complete]

many thanks for the suggestions. don't know what i did but all fine again!! shame about the non existent summer!
C

 

[Eco Deal]

yes where the sun shine !!!!!

roll on winter might get some sun

 

[XKent]

Hi, guys!
I wanna pass my physical site layout to the SE monitoring portal, so i filled those templates with stickers... My layout fits on two pages, but there is no option on site to upload multiple images. When i am trying to upload second page it is simply replace first one. Is there any way to upload multiple page layout on SE monitoring site?