SolarEdge monitoring portal update

[methley]

Has anyone else noticed the SolarEdge monitoring portal has been updated today? There's a new admin section which allows quite a lot of self-configuration which could only previously be done via the support desk. However the site layout section appears to be broken :-( I've dropped them a mail but no response yet.

 

[Earthstore]

mail is probably broken too...

 

[Eco Deal]

great so we have to spend hours uploading sites our selfs ???

 

[SolarEdge1]

Indeed we uploaded a new version of our Monitoring Portal on Sunday night. As mentioned by methley, this version includes enhancements that enable you to manage your sites and users independently and perform other tasks that previously required our support team's assistance. The layout problem you may have encountered is now solved.

There is no extra work involved. On the Monitoring portal, you will fill in the same form you used in the past (found before on the SolarEdge website), but it now automatically creates the site for you. There is now no need to wait for our support team before you can gain access to your site's module-level data.

To log in to the new version use the usual link: monitoring.solaredge.com and your usual username and password. For further details on the upgraded version read the announcement.

 

[methley]

Agree layout now working but charts still broken! They report "no data".

 

[Eco Deal]

I think theres a error had some of clients telling me they can not get access now??? I hope I do not have to manually add all the solar edge customers as owners now???

the only good thing is we can upload images now!

 

[methley]

Still no reply from your support desk btw.

 

[Eco Deal]

they are in Israel????

1:01 Wednesday (IDT) - Time in Israel

 

[methley]

MEP you have to go to the root URL on the new site. Any previous bookmarks are now invalid. Could explain your customers' problem.

 

[Eco Deal]

yes it may be will cause major problems if I have to do this

 

[SolarEdge1]

Checking... As noted, it is past 1am, so I'll get back with answers as soon as I can.

 

[methley]

they are in Israel????

1:01 Wednesday (IDT) - Time in Israel

Eh? I emailed then two days ago!

 

[Eco Deal]

lol sorry I didnt read first post !!!

 

[methley]

There's also a new planning tool which handles multiple module orientations. Really quite good.

 

[Eco Deal]

the new solar edge portal as been a pain in the bum for my customers ! who are not very good computer user!

I do think it is better that we can upload site instead of waiting.