Suppliers - Anyone else having a nightmare service?

[SolarCity]

Our supplier has let us down again. Absolutely useless. They sent us the wrong panels and no mounting equipment.

Being busy is not an excuse for poor service. Our customers are getting a job that is up to the same standard as usual. We are working longer hours to make sure we fit everyone in and we're getting through it.

If it wasn't for the supplier letting us down then we'd have had no issues at all.

They ignore my emails and phone calls and I'm sick of it.

 

[MorganPVI]

Scaffers have my bloody ire right now. had to blow out a job because the tower scaff was not up to the task, tomorrows scaff isn't up because of an overhead cable. Got some pre wires done - one customers Ze was 4.75 - DNO out this evening, which pleased them - till they were told to turn everthing off.

 

[mstep77]

Imagine a wharehouse with 7million pounds worth of stock in it and 5 guys to pick orders for a month. Then imagine those 5 guys picking a months worth of orders in 2 days and imagine how many pallets that is to get out of the back door.

Unfortunately suppliers are not psychic and haven't bought 4 months worth of stock.

There will be a correlation between the suplliers who are the cheapest and the suppliers who give the poorest service. I guess it depends what you want to spend your money on.

 

[powervan]

ITS ALL THE GOVERMENTS FAULT!!!FACT!!!!BUT SOME WHOLESALERS WERNT GEARED UP FOR DELIVERY OF A !!!!COMPLETE!!!KIT BEFORE THIS (m_P_e______L)LET ALONE NOW!!!!!!!!!!!!!!!! BUT PRAISE WHERE PRAISE DUE BIG UP FOR PV KITS DIRECT!!!!!!!!!!!!!!
shame i have to use others for certain panels just a NOTE! all my jobs were priced months ago so no real big profit on them So when blokes haveto stand around for 2 days waiting for bits then im nearly £---------- in this madness!!!if u could get kits u could MAKE some MONEY ready for jan feb march doing all the paperwork for this mad rush!! but then again i mite just abandon SHIP!!!!

 

[Noddy67]

I'd endorse the comment that Segen are doing pretty well. Their systems are complicated but they seem to work and they keep you up to date - with a call - if delivery dates have to change. I bet they get a lot of grief from stressed installers but they all seem very cool and calm.

fair enough not wanting to name failing companies (though that is a way to drive them to be better) but I'm very happy to give credit where it's due.

on a different issue, their tech support isn't great - i think Spitfire are the best on that front.

 

[moggy1968]

nothing left at segen now though, not even meters!!
just the sound of tumbleweed in the warehouse!!

 

[powervan]

U will like this! day 2 after all monday on phone the expected brackets arrive!!! WRONG!!!!!plain tile not PANTILE!!!!! ok ring up oh sorry my fault check stock NON IN COMPANY? ok what can u do ? well could u use the PANTILE we sent u that were for landscape? no its got to be portrait!!!!!!!!!!!!!!! well cant help then!!!!!!!!!!!! ok dont worry i will go to engineering company get them to heat up and take twist out sorted! but while im on phone where is my MID clamps? oh forgot umm nearest branch HORSHAM! ok can u get them NO because this order takes u over your credit limit!!!!!!!!!!!!!!!!!!!! but u supplied the kit WITHOUT THE CORRECT BITS???????? well if we could have a cheque? F----------G cheque for a kit u supplied wrong!!!!!!!!! ive lost 2 days!!!!!!!!!tank full of petrol and u want cheque!!!!!!!!!!!!!!!!!!!!!!!!! then just to wrap it up NICEIC visit for part p on friday! i asked last week can i put off as bit BUSY at MO? yes £290 charge WOT THE F_______C have i done in a previous life??????????? its only gonna get worse!!!!!!!!!!

 

[SRE]

Segen answering phones tonight - just got my last queries sorted out with them, got through straight away but have been trying for 2 days to get through on phone and by email with no luck - if you want anything try it now ......

 

[MorganPVI]

Segen have 586 x L&G E100 instock. Doesn't have to be an Elster.

 

[earwig]

I want to give a 'big up' and thanks to 'access renewables' if I may. I'm a sole trader so don't give them large orders but they have managed to provide me with all the kit I needed to complete my installs before the December cut off. What a stressful time this is ! It was a huge relief to find they supported me and didn't go for max profit with the bigger companies.

 

[powervan]

big up to pv kits direct(my stuff is ready and waiting shame i have to us WF for zn shine

 

[t4sltd]

managed to get what we needed from Waxman, Segen, IBC and Schletter UK.
Stick with suppliers for a while, pay quickly and they give you credit, decent prices and service (although I suspect they treat bigger companies on different terms!)

 

[GATEHOUSEN]

ive had repeated issues with 2 major companies lately ..ive been looking for another as a replacement !!!!!!!!!!!!!

 

[powervan]

Read my thread on advise/bad supplier!!! If u want great service pv kits direct!! Katie!! Just sent her flowers and a teddy as she has never let me down but even if she did i no she has tried(unlike others out there)

 

[whlphil]

managed to get what we needed from Waxman, Segen, IBC and Schletter UK.
Stick with suppliers for a while, pay quickly and they give you credit, decent prices and service (although I suspect they treat bigger companies on different terms!)

I wouldnt be too sure about that I think having done 1.5Mw were probably not too small but still questionable service from some, Wagner took an order for a 3.6 Power One, took our money, didnt deliver, had to be called to ask where it was only to tell us they were no longer suppling it and were going to give us our money back, in the meantime the scaff had gone up! Ive sent a letter of complaint and not even had the courtesy of a phone call or email to say sorry.. a complete shower!