Taking money for certification - customer dont wanna pay!

[thekingiam]

my point is you can charge what the hell you like for whatever you like as long as both parties have agreed and work done to a satisfactory standard.
i think prostitution is still ilegal though

 

[Dcf]

£150 as a part of quotation, but I was putting cost of whole labour in different areas. Suma sumarum I spent there 5 days instead of 3planned days so this job was undervaluated by me anyway.

- - - Updated - - -


Afraid neither one of above mentioned.

She said its illegal to charge for that.

And you are trying to tell us you didn't underprice anything?
I totally agree that your price is the agreed price and she should pay it though.
why did you not give a quotation for x£ ?or labour x£ material x£ ?rather than split it up and trying to lose hours against items.if an item is £15 put it as £15 not £150
how many circuits did you issue certification for?
the client may be a woman but she isn't daft.
it might be her brother or dad who is the spark rather than a "boring electrician with no work "and anyone worth their salt will see ,say 2 circuits on a minor works for £150 and tell you to bolt
afraid this one will be a harsh lesson for you

 

[Sintra]

£150 is a days labour. How long did it take you to inspect and test these sockets?

 

[GMES]

I'm more confused than Scooby doo :banghead:

 

[thekingiam]

i have put down certification on a quote but say included in price, as if certification required then it's not an option its incuded on your labour charge for the job.
if it is a relative sparky then it might sound like your takin the wee wee but legaly it don't sound too bad if you explain the costs and time writting out a cert and testing ink stationary internet connection. if other companies can charge 50 quid for sending you a letter why can't you.

 

[davethsparky]

I always include inspection testing and certification on my quotes but mostly put the price as £0.00, obviously the cost is worked in to the price of the job elsewhere. This allows the less intelligent clients to believe that they are getting something for free, one thought they'd got one over on me as i'd made a mistake on the quote!

 

[Guitarist]

I think that maybe you have confused her as well as us....

 

[Balarizaaf]

I think that maybe you have confused her as well as us....

Sorry, I needed some exorcisms, but I am fine now, no more confusing yu guys!

So, it is very hard for me to confess but this is one of my first certificates I am doing by myself. I used to have a guy doing it for me for £200+ every time as I wasnt interested in wee jobs, so I could go with that cost and didnt care.
I got NVQ lvl3 and I am looking forward to sign up to Select or this building sthg and pay membership fees.

In before, please, dont flame on me, I am very confident in doing certificate, I know how to do it and I have done it right. My bad is that I should not have underpriced my labour cost so now I got that problem with her...

GME,
that publication is some book with electrical regualtions; p

 

[Sintra]

I also see you have an alter ego. I would like to remind you only one user account is permitted.

http://www.electriciansforums.co.uk...ed-electrician-scotland-huge-exp-looking.html

 

[Balarizaaf]

I also see you have an alter ego. I would like to remind you only one user account is permitted.

http://www.electriciansforums.co.uk...ed-electrician-scotland-huge-exp-looking.html

Off-Topic is not allowed neither;p It is someone else using my IP, you can tell it basing on his grammar;p

 

[Geordie Spark]

I have just read this entire thread and can honestly say never in my life has my mind been so comprehensively boggled !!

 

[Balarizaaf]

I have just read this entire thread and can honestly say never in my life has my mind been so comprehensively boggled !!

I will keep you updated on Monday

 

[Geordie Spark]

I will keep you updated on Monday

I await your update with great interest.

 

[Sharpend]

I would say that never mind what you think you can or can not do, clearly business is not your strong point, so I'd probably recommend that you work with an experienced guy and see how business is conducted over here? Once you grasp that concept then you might find you have fewer problems and come across more professional. Personally I think you will need to put this down to a learning curve and next time try a different strategy. Honesty perhaps, tends to work well on these waters.

 

[Paul.M]

Forget the "electricians hand book". Just show the customer and the other spark section 631.1 or 631.3 depending on what work you have completed. Basically you have to issue a cert regardless of being in Scotland, the problem you have is that you are over charging for it on an itemized bill and she has picked up on it.

Knock £150 off the bill, give her the certs and take this one on the chin and move on.

 

[Guitarist]

Off-Topic is not allowed neither;p It is someone else using my IP, you can tell it basing on his grammar;p

I thought that the grammar was identical myself...

 

[trev]

I thought that the grammar was identical myself...

Grammar? What grammar mate?
I'll have to get myself a copy of this electrician's handbook, it sounds really....handy.

 

[Geordie Spark]

Grammar? What grammar mate?
I'll have to get myself a copy of this electrician's handbook, it sounds really....handy.

Aye ........... punch a hole through it at the top left corner, then tread a piece of string through the hole, tie the ends of the string together to form a loop, then hang it from a nail bashed into the back of the netty door.

 

[telectrix]

as long as it's not shiny paper.....

 

[Geordie Spark]

as long as it's not shiny paper.....

Oh dear God ...... I still have nightmares about our school bogs which were outside in the yard, the shiny "Medicated" Izal bog roll and the annual outbreak of Dysentery that arrived just in time for the summer holidays.

 

[Will Mcloughlin]

GME,
that publication is some book with electrical regualtions; p

Do you mean the BS:7671 Wirring Redulations? wich as an electrician is our bible the very book that contains the acceptable readings and tables to cross refrence our results against to be sure there with in the legal limits ect. .
:dunce2:never heard of it. . .

 

[Guitarist]

"Electricians Handbook" has such a nice ring to it though, don't you think?

 

[Geordie Spark]

Do you mean the BS:7671 Wirring Redulations? wich as an electrician is our bible the very book that contains the acceptable readings and tables to cross refrence our results against to be sure there with in the legal limits ect. .
:dunce2:never heard of it. . .

I find that book extremely useful.

Since i put it under one of the legs I find my dining room table doesn't wobble as much as it used to.

 

[Dcf]

Oh dear God ...... I still have nightmares about our school bogs which were outside in the yard, the shiny "Medicated" Izal bog roll and the annual outbreak of Dysentery that arrived just in time for the summer holidays.

Nothing like a brown stripe halfway up yer back to pull the birds Geordie is there?
this fella is getting no advice from me.
if he had come clean at the start I would have felt more charitable.
i can see where the woman client and "the boring electrician with no work"are coming from tbf

 

[Balarizaaf]

Nothing like a brown stripe halfway up yer back to pull the birds Geordie is there?
this fella is getting no advice from me.
if he had come clean at the start I would have felt more charitable.
i can see where the woman client and "the boring electrician with no work"are coming from tbf

it is redish book with requirements for electrical installations, i will wipe off all confusions with that publication...

 

[trev]

You're using an out of date copy mate.
Ffs.

 

[Guitarist]

You're using an out of date copy mate.
Ffs.

I can't believe that he'd be working from the old edition of the regs Trev... Maybe it's a different book he's talking about. Something form Poland maybe?

 

[Balarizaaf]

I can't believe that he'd be working from the old edition of the regs Trev... Maybe it's a different book he's talking about. Something form Poland maybe?

hmmmm

 

[GMES]

At least he is using some version of bs7671 Trev all be it out of date, I think some of the numpties that post on here are more suited to the beano

 

[Guitarist]

At least he is using some version of bs7671 Trev all be it out of date, I think some of the numpties that post on here are more suited to the beano

We don't know that. He's still not told us what the "electricians handbook" is.

 

[GMES]

We don't know that. He's still not told us what the "electricians handbook" is.

True, Guitarist knowing our luck he's probably talking about Jamie oliver's latest cookbook. I have never been so confused by a single thread

 

[Balarizaaf]

True, Guitarist knowing our luck he's probably talking about Jamie oliver's latest cookbook. I have never been so confused by a single thread

Is there really anything less obvious than ECS BestPractise Guides? I was only trolling with that red book used just to pass 17th ed...

 

[davethsparky]

There is really nothing less obvious than the point you are trying to make here!

 

[GMES]

Let's try and get this thread back on track. You have done some work for a client she initially agreed price, now she feels that you are charging her for certifying said work, and refuses to pay. If you are charging extra to the original quote then she is right not to be happy, you should always include this within your price. As trev mentioned earlier in the thread all work should be certified, to cover your own backside and it is the least you can do for the client when charging for your services. The easiest way to resolve this confusing situation is to take an hit on the job, move forward, keep a good reputation for your company and learn from your mistake, good luck with your meeting.

 

[Paul.M]

^^^^^ I agree but I think I said it and not Trev. Love you Trev, no hard feelings lol....

No disrespect to the OP but you sound like a "Joe from down the pub" trying to "do it all" with basic quals and no testing experience. Charging £150 for the certification that you need to provide after your works is just a rip off IMHO.






Wish I had an electricians handbook. Would have saved a lot of time in college

 

[Balarizaaf]

Let's try and get this thread back on track. You have done some work for a client she initially agreed price, now she feels that you are charging her for certifying said work, and refuses to pay. If you are charging extra to the original quote then she is right not to be happy, you should always include this within your price. As trev mentioned earlier in the thread all work should be certified, to cover your own backside and it is the least you can do for the client when charging for your services. The easiest way to resolve this confusing situation is to take an hit on the job, move forward, keep a good reputation for your company and learn from your mistake, good luck with your meeting.

I would never do such a thing, I have a very good personality. I even have done some work not included in price agreement for free... I installed few pendant and wall lights and fixed some serious electrical issues which were not a problem with older customer unit but after replacement didnt work. I had to change a cable from fuse box to the kitchen and didnt say anything: /
I also fixed broken cable in ceiling which joiners have destroyed whilst doing its renovation. I think she is very lucky I had a camera which I put through the hole and I was able to find a box so with almost 0dmg I fixed the light. Most electricians would just pull out cable from pendant, brake everything and tell her to renew ceiling from scratch.

she agreed to the final price at the very beginning, I havent added anything, even though I have done big surplus work.

 

[shagbite]

I would never do such a thing

, I have a very good personality. I even have done some work not included in price agreement for free... I installed few pendant and wall lights and fixed some serious electrical issues which were not a problem with older customer unit but after replacement didnt work. I had to change a cable from fuse box to the kitchen and didnt say anything: /
I also fixed broken cable in ceiling which joiners have destroyed whilst doing its renovation. I think she is very lucky I had a camera which I put through the hole and I was able to find a box so with almost 0dmg I fixed the light. Most electricians would just pull out cable from pendant, brake everything and tell her to renew ceiling from scratch.

she agreed to the final price at the very beginning, I havent added anything, even though I have done big surplus work.

ballsrizaaf..............trust him, he's an engineer.

 

[Guitarist]

I would never do such a thing, I have a very good personality. I even have done some work not included in price agreement for free... I installed few pendant and wall lights and fixed some serious electrical issues which were not a problem with older customer unit but after replacement didnt work. I had to change a cable from fuse box to the kitchen and didnt say anything: /
I also fixed broken cable in ceiling which joiners have destroyed whilst doing its renovation. I think she is very lucky I had a camera which I put through the hole and I was able to find a box so with almost 0dmg I fixed the light. Most electricians would just pull out cable from pendant, brake everything and tell her to renew ceiling from scratch.

she agreed to the final price at the very beginning, I havent added anything, even though I have done big surplus work.

You sound like a nice guy who the customer is trying to take advantage of. If the £150 was for "testing and certification" then stress that the certification was a tiny part of that, and the majority was for all the time you spent testing the circuits. As already said, if the total price was agreed, and you haven't exceeded this, then I can't see the issue.

 

[davethsparky]

I think she is very lucky I had a camera which I put through the hole and I was able to find a box so with almost 0dmg I fixed the light. Most electricians would just pull out cable from pendant, brake everything and tell her to renew ceiling from scratch..

Tell me please, who are these 'most electricians' to whom you refer? I hope you are not suggesting that the vast majority of us are cowboys?

 

[GMES]

I am not accusing you of doing anything bad or wrong here I am simply saying it sounds like you have done the invoicing side of things wrong. As me , guitarist and a load of other members have said if you stuck to the agreed quote and have not tried to add anything on then there really shouldn't be an issue.