WASHING MACHINE REPAIR ADVICE PLEASE

[moose]

I would say a motor after 13 month not likely, try guarantee you might get that back. with his proof but a board yes he's picked the wrong one. I'm not sure a basic model today gets 3 years on motors. mine is 10 years. look into that maybe

 

[telectrix]

Failed triac was the fault on ours (see my earlier post). not wanting to rub salt in the wound, but the triac cost me about £3 from cpc and took me half an hour to fit into the control panel.

 

[brianmoooore]

If there's no visible damage to the control board, such as holes burnt in it, then repair of the board is the way to go.
You won't be the first to suffer this failure, so Google the model number and see what comes up. Look for a part number for the circuit board, and Google that.
The triac driving the motor has almost certainly failed, but it's possible that a couple of other components nearby have died with it as well.
Could be a cheap repair if you know the hot end of a soldering iron from the cold.

 

[moose]

Yeah Those are sometimes fitted to the panel. out of site.

 

[nightofjoy]

Cheers. I know, I do get that, but you must understand, we didn't know anything about fitting any parts to a washing machine, so we brought in an expert. I'm just trying to establish if he should have detected the faulty triac on his first visit to view the appliance, and could have saved us £135.

 

[telectrix]

it's difficult to say. it may be that the motor is burnt out as well as the control panel fault. in your case I would ask the engineer (politely) if he could take back the new motor and give you a partial refund, as the cost of fixing the machine is uneconomical.

 

[nightofjoy]

Just to add, we don't know the hot end of a soldering iron from the cold end, that's why I'm trying to gather information from appliance engineers on here.

There is no quick fix anymore. The old machine is dead. It was dead before he told us we needed a motor. When he fitted the new motor and then discovered it still wasn't working due to the failed triac, he said boards/control module replacements are too expensive to bother with, and we should give up on the machine.

We've had to order a new washer. The only way we can cut our losses even a little is if we gather enough opinion suggesting he should have spotted or detected the knackered triac when he came out and told us we needed a new motor - and get him to refund the cost of that motor - which unused, he cam come and take away to potentially use on a future job.

 

[telectrix]

Just to add, we don't know the hot end of a soldering iron from the cold end, that's why I'm trying to gather information from appliance engineers on here.

There is no quick fix anymore. The old machine is dead. It was dead before he told us we needed a motor. When he fitted the new motor and then discovered it still wasn't working due to the failed triac, he said boards/control module replacements are too expensive to bother with, and we should give up on the machine.

We've had to order a new washer. The only way we can cut our losses even a little is if we gather enough opinion suggesting he should have spotted or detected the knackered triac when he came out and told us we needed a new motor - and get him to refund the cost of that motor - which unused, he cam come and take away to potentially use on a future job.

that was what i said in my last post.

 

[nightofjoy]

Hi. Sorry, I was responding to you, the quote button doesn't seem to do anything my end...

 

[loz2754]

In my opinion the fault was not properly diagnosed and you have ended up out of pocket.
The repair he made was not a fit repair and so you should not have to pay for his misdiagnosis.
Replacing parts as a means of diagnosing a fault is a poor way to go about things.
I would put this to him in writing and tell him what you expect him to do about it.

 

[telectrix]

or... if you can find someone that can repair to component level, replacing that triac should not cost more than about £60 ( that's what I would charge if I was within a few miles of you). assuming it's only the triac, but they are a common failure. had similar in a Li-Ion drill battery pack.that was a thyristor or another type of SCR.

 

[telectrix]

Hi. Sorry, I was responding to you, the quote button doesn't seem to do anything my end...

usually easier to use the reply button.

 

[FatAlan]

Must be go wrong January. Our Samsung washing machine has just played up and is failing to drain. I’m hoping it’s just the drain pump which looks fairly easy to replace. Suspect it was down to filter getting gunked up with dog hair and pump running dry?

 

[telectrix]

Must be go wrong January. Our Samsung washing machine has just played up and is failing to drain. I’m hoping it’s just the drain pump which looks fairly easy to replace. Suspect it was down to filter getting gunked up with dog hair and pump running dry?

might just even be blocked. check also the connection of the waste pipe into the sink drain ( if it goes there). that can block up also.

 

[nicebutdim]

In my opinion the fault was not properly diagnosed and you have ended up out of pocket.
The repair he made was not a fit repair and so you should not have to pay for his misdiagnosis.
Replacing parts as a means of diagnosing a fault is a poor way to go about things.
I would put this to him in writing and tell him what you expect him to do about it.

This about sums up the situation from the perspective of consumer law, about which many professionals are inadequately informed.

There is no doubting the fact that repairs can often be complex and involve consequential failures, but this needs to be made clear in writing before any work commences - otherwise householders have a reasonable expectation that whatever work is quoted for will resolve their problem.