What am I responsible for - returning to a customer?

[HappyHippyDad]

Evening all..

I have had my first customer call me back (messgae left) saying that something is not working as it should!

Its too late to ring him back but it sounds like the PIR is not working correctly on a flood light I installed perhaps 6 months ago.

Its bound to be a faulty PIR as it was a cheap PIR/floodlight from screwfix. Obviously I feel partly responsible as I sourced the product, although the customer did'nt want to go for an expensive one at the time.

Just wondering what you guys class yourself as responsible for and what you would charge for if anything?

 

[ian.settle1]

Here in Geordieland we do these things the Geordie way.

At which stage does breaking their legs come into play?

 

[tazz]

At which stage does breaking their legs come into play?

well to be honest...due to the way the law works...this another only way

 

[wozz]

people expecting me to come back indefinitely to fix broken products was one of the reasons i couldnt wait to get out, I always said the manuf may offer a year gaurantee but that doesnt cover my labour for it to be replaced, in reality if it was less than 6 months i would do it for free.

To stop this happening i would only fit what i considered to be good, if you dont want to pay for a time gaurd PIR light then i wasnt fitting one, i may have lost a few jobs being like that but if they are haggling over the cost of the light they probably wouldnt like my labour charges!

stick to quality stuff and customers that will pay for it.

 

[HappyHippyDad]

Returned to the customer this morning. Fitted a new light. Explained that there would be no charge. Customer offered me £20. I said again 'no charge'. Customer again said he wanted me to have £20. I again said 'No, as its my responsibilty', customer insisted I take it. What do I do....I took it!!

It was an interesting role reversal conversation :smile5:

 

[dazza1981]

Returned to the customer this morning. Fitted a new light. Explained that there would be no charge. Customer offered me £20. I said again 'no charge'. Customer again said he wanted me to have £20. I again said 'No, as its my responsibilty', customer insisted I take it. What do I do....I took it!!

It was an interesting role reversal conversation :smile5:

Nice one. I bet you were annoyed having to take that score off him tho { not lol }
You definately did the right thing going back in my opinion.

 

[NickD]

expect such a comment from Electrical Trainee, with no experience ......big world were in my friend and the likes of you, are the ones they will hit.....with you loosing money...so be prepared, get your terms and conditions right..you may need them one day in court...smart guys like you are big contractors money buckets....!!!...suggest you learn from the guys who have lost thousands in the past to save the likes of you not loosing in the future...!

What on earth are you ranting about? All I said was, if you put your T&C on the back of something, make sure it says on the front that they can be found on the back otherwise a canny defendant or lawyer may invoke Denning's Red Hand Rule and say you didn't make it plain enough there was T&C on the back, therefore they are not binding.

 

[Geordie Spark]

At which stage does breaking their legs come into play?

Stage 1 is asking nicely for payment.

Stage 2 is breaking the left leg followed by stage 3 which is breaking the right leg.


Stages 4 & 5 involve the arms but it rarely needs to get that far.

 

[SPARK2B]

.......how about, next time your doing a job, casually start a convo with the customer

so, hows your week been...........yadda yadda yadda,

....then move to,...."oh me ?, iv had a bit of bother this week, gotta go to court for it all actully in a few weeks,....you see i had a customer who **refused to pay, hassled me for free revisits etc etc**....so i broke his arm,...hope the judge sees it my way tho"......


........then smile a big smile at um....

 

[NDG Elecs]

I always but always go back if I provided materials. Sometimes a couple of years after. I usually ask who was the idiot that installed it in the first place! Normally gets a laugh. Always get plenty of return work and recommendations as a result.

 

[DPG]

are you sure?

caus if its lies....

I don't get this post- is it to get a bit of aggro going? Daz

- - - Updated - - -

expect such a comment from Electrical Trainee, with no experience ......big world were in my friend and the likes of you, are the ones they will hit.....with you loosing money...so be prepared, get your terms and conditions right..you may need them one day in court...smart guys like you are big contractors money buckets....!!!...suggest you learn from the guys who have lost thousands in the past to save the likes of you not loosing in the future...!

Jeez where did all this come from????? Daz

 

[jaypp]

Returned to the customer this morning. Fitted a new light. Explained that there would be no charge. Customer offered me £20. I said again 'no charge'. Customer again said he wanted me to have £20. I again said 'No, as its my responsibilty', customer insisted I take it. What do I do....I took it!!

It was an interesting role reversal conversation :smile5:

i used to say 'no, no' three or four times. now if someone offers money for something i'll say 'no' once tops, then 'thank you that's very generous'. people only offer if they think you deserve it.

 

[trev]

At which stage does breaking their legs come into play?

Depends on how much of a dick they're being. The more of a dick they are the earlier the leg thing happens.

 

[Delboybully]

Returned to the customer this morning. Fitted a new light. Explained that there would be no charge. Customer offered me £20. I said again 'no charge'. Customer again said he wanted me to have £20. I again said 'No, as its my responsibilty', customer insisted I take it. What do I do....I took it!!

It was an interesting role reversal conversation :smile5:

Result. You have now have an excellent reputation with your customer (who will recommend you to their friends etc) and you got £20 for your trouble.
Well done