The reason customers accept my prices are because when my phone rings I answer it there and then or phone back within 5 mins.
After that I arrange a visit that day. Even if it's a Sunday , evening or bank holiday for a no obligation quote.
Get there first and your 90% there to getting the job regardless of price.
I explain in detail the options available to them, give advice and let them come to conclusion.
Written detailed quotes are with the customer within 2 days.
If the customer needs job done quickly I will do it quickly even if it means working weekends, bank holidays or evenings.
Another big one arrive on time for appointments. I hear all the time from customers a sparky just didn't turn up and phoned later to say they where too busy.
On the rare occasion I am running late even by 10 minutes, I ring to let them know.
Customers hire the person not the price.