What would u do?!

[ben2012]

Went to install some dado trunking and new lighting in a small outside shed last week, allowed day and a half for work (quote) and did it in one day. Customer asked if any discount for doing in one day and said would knock £80 off. I was happy and so was he. Later that night he text me saying panel heater isn't working! Now apart from unplugging it from existing socket and plugging into new dado not touched it at all! Spoke to him today and says it's the rocker switch on the heater that isn't working and 'Its strange how it stopped working after I'd been' he went on to say it would be £80 for a new heater and he'd meet me half way on a new one! I said I hadn't had anything to do with it so reluctant to pay anything more! Going to look at it tomoz, any opinions on this? Thanks

 

[soulman]

I find it unbelievable that you gave him £80 back. What if you hit something unforseen & it took an extra day or 2, would you ask him for extra? You preview a job properly, you give a price & that's what it is. He has seen you as an easy target. What has an appliance got to do with you? Most customer are good, it is only a small minority that will take the *i*s.

 

[GLENNSPARK]

I bet you get a lot of that down your neck of the woods

yeah...their `orrible Ba**ids