If there is one single phase service, it would have fed one property. The company have no control over amateur extensions, and our poster should think very carefully what kind of cost he is letting himself/his client in for. All this talk of various editions of non mandatory guide books is not helpful, quite frankly. As regards the service, unless it shows signs of overloading its no different to millions of others which are in use. Just because someone "thinks" its not up to standard is no reason for change.If I installed a circuit for you 25-30 years ago to the 16th edition, would you expect me to correct it to the 18th edition at my expense just because it doesn't comply now?
That's what it seems you are expecting the DNO / Electrical Supplier to do! It ain't gonna happen!