So a customer phones up and wants a socket adding. For arguments sake it is to be surface mounted about a meter from an existing socket and cable is to be run in trunking. A quick and easy job for most
When you arrive, you find that the CU is an old rewireable, there's no RCD protection anywhere and bonding doesn't exist. You explain to the customer that what he originally thought would be a ÂŁ40 job is now going to cost him ÂŁ150 and his response is to laugh. Now just before the point where he tells you to get lost, there is a miniscule moment of time for you to come up with a way to resolve this problem.
Now in this situation, we should all know what is the right and what is the wrong way to approach this situation however my question is, what would you do?
Would you:
A. Let him tell you to get lost, don't do the work and walk away knowing full well that DIY Dan will be round the next morning to do the job.
B. Tell him that this is how it should be done but do the job anyway noting on the MWC that the customer did not want to pay to add an RCD spur/socket and bonding even though you advised him otherwise.
C. Tell him you'll do the job for cash but there will be no cert and that he understands that you were never there.
Lets have some honest answers please people. And no looking down your nose at people who select differently to you!
When you arrive, you find that the CU is an old rewireable, there's no RCD protection anywhere and bonding doesn't exist. You explain to the customer that what he originally thought would be a ÂŁ40 job is now going to cost him ÂŁ150 and his response is to laugh. Now just before the point where he tells you to get lost, there is a miniscule moment of time for you to come up with a way to resolve this problem.
Now in this situation, we should all know what is the right and what is the wrong way to approach this situation however my question is, what would you do?
Would you:
A. Let him tell you to get lost, don't do the work and walk away knowing full well that DIY Dan will be round the next morning to do the job.
B. Tell him that this is how it should be done but do the job anyway noting on the MWC that the customer did not want to pay to add an RCD spur/socket and bonding even though you advised him otherwise.
C. Tell him you'll do the job for cash but there will be no cert and that he understands that you were never there.
Lets have some honest answers please people. And no looking down your nose at people who select differently to you!