It's not only FCU's!!
Then you can't really call them ''field service'' operatives then, and are probably failing to fulfil/provide warranty terms, unless it's specifically stated in it's warranty terms and conditions...

I thought they were 'field service engineers' now?
 

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13 Amp 240V socket installation in disabled toilet
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Electrical Wiring, Theories and Regulations
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leonjmac,
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