Customer completed own repairs after my EICR

[Marcus Vaughan]

Not a question. Just feeling annoyed and venting.

I carried out an EICR on a small domestic property, cleared a few small faults free of charge but gave an Unsatisfactory to Main Earthing and Equipotential Bonding Conductor Sizes.

Gave a low quote to put right.

He now phoned me up to say he has completed the repairs himself.

Annoying - as I will have to go over there are inspect and retest Ze and bond continuity anyway.

He must have opened up the consumer unit as well.

Grrrr!

Any thoughts welcome but I suspect I have to just suck it up (buttercup).

 

[Dave OCD]

Ok Buzz, got the gist of it now thanks. No need to shout though.

 

[Deleted member 26818]

Just conduct a second inspection and issue a new EICR.
If the new EICR is Satisfactory, all well and good.
If it’s Unsatisfactory, tough.

 

[Pete999]

Su

i will rephrase it.
any EICR THAT I DO AND THAT WHICH ARE UNSATISFACORY.
.AND IF A CUSTOMER SAYS THEY WILL GET SOME ONE TO DO THE REMEDAL WORK .THATS FINE BY ME .BUT WILL GO OVER IT WITH A FINE TOOTH COMB.AND CHARGE FOR A NEW TEST CERT .
.

Surely Buzz, you have completed the EICR you were contracted for, whether a satifactory or otherwise result was the outcome, you have done what you were paid for, what the customer does or doesn't do is not really of any conern of yours, you have done your bit end of.

 

[123]

Totally agree @Pete999, what the customer does with and after an EICR is up to them. There is no requirement to get the person who conducted the EICR to do the remedial work, nor for them to return to test again after remedial work has been done.

 

[telectrix]

i will rephrase it.
any EICR THAT I DO AND THAT WHICH ARE UNSATISFACORY.
.AND IF A CUSTOMER SAYS THEY WILL GET SOME ONE TO DO THE REMEDAL WORK .THATS FINE BY ME .BUT WILL GO OVER IT WITH A FINE TOOTH COMB.AND CHARGE FOR A NEW TEST CERT .
.

but you should not provide a EIC for work done by A.N.Other. do you mean that you would carry out a second EICR and charge for same?

 

[Deleted member 26818]

Totally agree @Pete999, what the customer does with and after an EICR is up to them. There is no requirement to get the person who conducted the EICR to do the remedial work, nor for them to return to test again after remedial work has been done.

There’s no requirement for the inspector to return to re-test after remedial work has been conducted, just as there’s no requirement for the inspector to return to re-test after 5, 10 or how ever many years after a satisfactory report has been issued.
Unless the original inspection was a right pig of a job, I’d return, easy money.

 

[sparksfly]

I sometimes hold off issuing the report but update the customer via email, txt or phone listing any code 1 or 2's that need rectifying, whether by me or other persons. I tell them I will charge to return and inspect the remedial works carried out by others or charge to put right. Either way your time costs money. Doing it this way avoids the misunderstandings about an unsatisfactory report being satisfactory with additional certs.

 

[123]

I sometimes hold off issuing the report but update the customer via email, txt or phone listing any code 1 or 2's that need rectifying, whether by me or other persons. I tell them I will charge to return and inspect the remedial works carried out by others or charge to put right. Either way your time costs money. Doing it this way avoids the misunderstandings about an unsatisfactory report being satisfactory with additional certs.

If customer has asked for an EICR then this is completely wrong. You should issue to report as it is, nothing more. With holding the report and insisting on undertaking the remedials or a return visit to inspect the remedials is totally incorrect.

 

[Pete999]

If customer has asked for an EICR then this is completely wrong. You should issue to report as it is, nothing more. With holding the report and insisting on undertaking the remedials or a return visit to inspect the remedials is totally incorrect.

Totaly agree with 123.

 

[MDJ]

You did the test, end of, forget that job and move on to another lol, just forget you ever did it and bank the cash, it is something that happens everyday, if I had a fiver for every job I didn't get I would be fully retired by now, move on fella.

 

[Pete999]

I sometimes hold off issuing the report but update the customer via email, txt or phone listing any code 1 or 2's that need rectifying, whether by me or other persons. I tell them I will charge to return and inspect the remedial works carried out by others or charge to put right. Either way your time costs money. Doing it this way avoids the misunderstandings about an unsatisfactory report being satisfactory with additional certs.

I disagree sparksfly, you are hired to carry out an EICR that's it, end of, what the client does with regards to any noncompliant issues is down to the client.

 

[MDJ]

I sometimes hold off issuing the report but update the customer via email, txt or phone listing any code 1 or 2's that need rectifying, whether by me or other persons. I tell them I will charge to return and inspect the remedial works carried out by others or charge to put right. Either way your time costs money. Doing it this way avoids the misunderstandings about an unsatisfactory report being satisfactory with additional certs.

Hang on, someone asks you to do an EICR and you do the job and then hold the report back? What has the remedial works got to do with you? if the customer asks someone else to do the work that is no issue of yours.
You do the job and send the report and invoice, end of.
If they contact you and ask you to do the works then great, if not so what? just let it go, the other person doing the remedial works is to issue a certificate not you, it is none of your business, you done your bit.

 

[sparksfly]

OMG...Ive started something !!
Thanks for the replies people...just to clarify...I am not withholding the report at all. I give the customer the option to rectify works themselves ( & I inspect/test after or quote for remedial ) or issue "unsatisfactory" & they get another electrician in..... their choice. This has been due to (as mentioned by others) a number of customers/landlords/letting agents etc not understanding/accepting that an unsatisfactory report with EIC or MWC = Satisfactory.

 

[telectrix]

as i read sparksfly's post, i understood he meant that if the client wanted him to fix any C1 or C2 issues, rather than issue an unsatisfactory report, he'd do the remedials and issue a satisfactory report

 

[Rpa07]

Yes, I understood that too.
It only takes good communication from someone that they already know, who have in essence ripped their place apart - to give them a list of followup remedials that could be done AND THEN a satisfactory report submitted in one seamless transaction.