yes, sorry Ive had a bit of a delay due to transport problem..OK, lets take one question at a time.
there is one common terminal for the black neutrals on the supply side of the relay which also go to the elements but no neutrals on the outputs, and there is a live link to another terminal on the supply side which doesnt go anywhere external. And there is a live link to two other integral terminals on the load side but the only wires apart from the neutral going out from the box are the red ones going to each of the 2 elements.
Im not sure its a UK made contraption, possibly australian from what the client has said but there are no manuals, instructions etc. even the name plate on the side of the control panel has all worn away. Despite that, its not in bad nick..