How do you deal with cancellations..?

[Dustydazzler]

The last couple of weeks , I have booked in jobs , I turn up at the agreed time in the agreed day but they Are out.
i ring them and they either dont answer or say they just had to pop out for a few hours and do I mind waiting...

now this wouldnt normally bother me , but seems to have happened a lot the past few weeks

should I be taking money up front of the job ? Or just accept it’s one of those things

 

[buzzlightyear]

now this wouldnt normally bother me , but seems to have happened a lot the past few weeks

should I be taking money up front of the job ? Or just accept it’s one of those things

no you greedy man. lol. you ring them to say you are on your way ,and they dont answer tell the they have missed the slot ,me i tell them if you know you have appointments on the day let me know has soon has possible ,or if i can not attend your property we will the next appointment .

 

[Dustydazzler]

no you greedy man. lol. you ring them to say you are on your way ,and they dont answer tell the they have missed the slot ,me i tell them if you know you have appointments on the day let me know has soon has possible ,or if i can not attend your property we will the next appointment .

Greedy

I drive 45 mins at an agreed time , the homeowner goes out shopping and asks me to hang around 3 hours for them to come back ...

I like my own company but sitting on their doorstep for 2-3 hours is a pretty far stretch imo

I don’t think asking for say 50% upfront is unreasonable ?

 

[Ian1981]

Egg their house and blame it on teenagers

 

[pc1966]

Charge them for a missed call out?

 

[buzzlightyear]

Egg their house and blame it on teenagers

S&&t on the door step and blame the local dog. Lol.

 

[Strima]

Part of my T&Cs contains a cancellation/abort fee. Depending on the job it can vary between my call out rate and full day rate.

 

[James]

I don’t think you will get much joy with up front fees

I tend to call people when on route, if you can’t get them on the phone, leave a message along the lines of “you don’t seem to be available for our 10 o’clock appointment, please call me back so we can reschedule “

Often they will call straight back, “come straight round I just missed the call.”

If they ignore you, they wouldn’t have been in anyway

Many people won’t answer the phone if they don’t recognise the number, so it’s important to leave a voicemail

 

[Rockingit]

Shotgun. They'll never do it again.

 

[Dustydazzler]

reckon I have just been unlucky the last few weeks

 

[buzzlightyear]

Many people won’t answer the phone if they don’t recognise the number, so it’s important to leave a voicemail

Pick up the phone t&&t.
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reckon I have just been unlucky the last few weeks

Unlucky, tut, I have just been to a job customer gave me a list has long has your
arm, I will need to estimate for all this.
nice little over the border worman.
Ho for get it.

 

[Ian1981]

Charge them for a missed call out?

Too far man, too far
Oops wrong person was meant for Buzz

 

[Dustydazzler]

BG take a £60 upfront payment when you book a plumber

 

[Pretty Mouth]

A text message 48hrs prior can help prevent this. "Just texting to confirm I'll be with you at whatever time, whatever day. See you then."

 

[DefyG]

S&&t on the door step and blame the local dog. Lol.

Knowing my luck they would have a Ring video doorbell!!!