New van slam lock !!

[geordie]

Had some of there deadlocks fitted to my van lock lasted a month and barrel fell out. Had to break in to the van. Sent the lock off to garrison to be told a pile of dog poo if I wanted the lock replaced it was going to cost me £50 for a new lock told them to stuff it.

 

[Amp David]

The moral of this story then is to avoid Garrison like the plaque.

 

[pennywise]

So would garrison not send you out a new pair, then you change them over that day, send back the old ones and they credit you when they receive them and they see that they're faulty?

 

[geordie]

Problem is garrison locks to not do returns or refunds.

 

[RWJ]

Problem is garrison locks to not do returns or refunds.

Sounds like they don't do customer service full stop!

 

[dan86]

Problem is garrison locks to not do returns or refunds.

utter tosh. everybody does, it's the law.

 

[pennywise]

You could get them legally on a product being Miss sold and not fit for purpose, they quite clearly per port the product to be of a stanless steel type, which implies that the product is corrosion resistant. A lawyer would eat this for breakfast

 

[geordie]

Just had a threatening email from Richard at garrison locks says it all really

 

[dan86]

a lawyer? bit extreme. simple explanation of the sales of goods act should suffice

 

[dan86]

do share the email!

 

[geordie]

Good evening.

I am aware of comments being made on an electrical forum.

To state we are crooks is liable.

I will suggest that false comments are
Deleted or we will take further action.


If you have any further comments please feel free to email us.

Sent from Richards iPhone
Garrison Account

 

[pennywise]

Why not take them to a small claims court, they wouldn't have a leg to stand on . I would but then it helps having a best mate that's a barrister

 

[geordie]

Should ask him to join and give us his side

 

[dan86]

he obviously browses to know what's been said.
tbh, I think you're the fool though. I'd have had a replacement from them by now and reported to trading standards. as I said this afternoon in another post, I always complain if something isn't right. it's your right as a consumer, and the law is there to protect you.

 

[geordie]

I gave up on my lock on the end. Was cheaper to get a new lock from else were then mess about with them. Still got the emails and photos
Took weeks to here back from them after sending the damaged unit back