No Paperwork For New Consumer Unit Installation

[Farmelectrics]

have you contacted the electrician yet

 

[Midwest]

We are all waiting for bated breath on that!

 

[Trimglafix]

Many apologies for the delay. Thank you all very much for your comments.
I passed the details on to my mother & gave her the option of me calling & unnerving him with the facts, or her calling him & politely requesting a certificate; she chose the latter option. In reply she was told he hadn't got round to doing it yet, but would get it done & put it in the post.
Of course I don't believe it will arrive, but I shall allow him a week to produce it before calling him up myself. I hope to have enough facts by then to at least make him realise he is no longer just dealing with an old, uninformed lady (forgive me mum!).
I now know the quote was given verbally, & the work done a few days after being quoted for. The only paperwork they have is the receipt from the card payment machine.
The exact prices were £600 for the consumer unit install plus £65 (previously I stated £75) for the extra socket & replacement light pendant. The job was started at approx 09:30 (as opposed to 09:00) & finished about 17:00 . I have not yet had chance to look in more detail at the work done but will report back when I do.
I will study all the comments left in more detail & will base my call on them (unless he provides the certificate of course; in which case the overcharging will just have to be accepted).
I will report back with an update & continue looking for more comments.
Thanks again.

 

[Midwest]

Does seem a tad expensive, however if you google the subject, some companies can charge more than a sole trader (labour charges). A new Amendment 3 metal CU, can cost up to £125 (very few are available in an equivalent plastic fully populated, at the moment i.e. Schneider Easy 9), meter tails, fixings/trunking etc. You could be charged £170, materials. Labour charges could be £250, some larger companies may charge more, so that = £420. If you do get you certificate, some companies may not factor that into the labour hours for the days work. There was no mention in your post, as to whether the protective bonding to the gas/water etc needed upgrading, that could cost up to £160, depending on where they were connected to. So that comes out at £580. The prices for the other work, is similar priced. Let us know if the certificate turns up.

 

[gnselectricals]

Yeah it seems expensive and I would always do a written quote with everything needed after a site survey. But it's a free market and a quote was given and accepted. Perhaps the OP should have been involved at the quote stage and maybe gotten 3 quotes like for like

 

[Octopus]

It could be a metal clad CU with RCBO's - which would be more expensive.

Maybe the OP could post a picky

 

[Richard Burns]

Do remember that in the last resort if there was a verbal quote and no paper providing information about your right to cancel then you can cancel the contract within 12 months at no cost to you.
If the cancellation information is provided then you have 14 days to cancel.
Cancellation of the contract means that it is as if no service had been provided and all payments made must be returned in full.
(consumer contracts regulations 2013)

 

[marc8]

Hi All
banding around a lot of figures on here from £250 upwards for the labour for the day 9am - 5pm approx, lets not forget he probably went round to quote lets say 1-2 hours, travel anyone know how far this guy lived from the job lets say lived 30 minutes away max ( 2 hours for both trips) now no certificate on the day Maybe ran out of time if he did the testing (IF), so more work at home lets say another Hour, registration £3.00.
might be sole trader might be a company who knows.
lets say he did not do a 5 day course to be a sparks.
3 years college probably day release who knows
probably belongs to a scam provider
probably 17th edition
might even done inspection & testing
might even have AM2
may have a van, insurance, advertising costs, accountant bookkeeper ECT,
insurances ECT
Knowledge Gained through work we hope.

so in reality 1.5 -2 days work in total give or take £250 Labour
£125 per day before Taxes & any overheads

Now lets look back £600 with board included Metal clad / insulated ?

forget the socket & the light £65.00 extra works ( if i finished in time probably not charged Goodwill)

when pricing everybody goes wow expensive but if you break it down & charged £250 labour you may as well be do something else or go broke doing it, Consumer unit change specialist work you take full responsibility for the work you have a signed document saying you did it & registered it.
this is all hypothetically speaking as we don't know whether or not he did do the job correctly. if he didn't he earn't well if he did it properly & has all the above did he earn well?

 

[Midwest]

marc8 get your point, and that was what I was suggesting. Thing is we don't exactly know what was done, except the CU was replaced. So we are all speculating. But your right, there are other costs involved, other than just the days work.

 

[Trimglafix]

From memory it was a Schneider 9 that looked like this....
Schneider Electric Easy 9 Consumer Unit EZ9S2R5R5DRE with 8 MCBs | RS Electrical Supplies

I will visit as soon as I can & get more details on the installation.

Man & wife business as far as I can ascertain; I don't wish to name them until it is conclusive that they have committed an offence. Business (probably their home) address 6.6 miles from job site.

I wish I was there when quoted! Last year when I was on holiday they signed up for way overpriced solar panels which I just managed to get them out of within the cooling off period (with help from this forum). This year I was too late! I thought they had learned from what happened last year but clearly not. I think I need to get onto some retirement forums too to help understand why this happens. I think they are just of the trusting generation and too easily conned.

Richard, your mention of "consumer contracts regulations 2013" is completely new to me & I will look into it. Thank you.

I accept that there are many other costs to running a business but they don't all need to be charged to one customer!

 

[marc8]

From memory it was a Schneider 9 that looked like this....
Schneider Electric Easy 9 Consumer Unit EZ9S2R5R5DRE with 8 MCBs | RS Electrical Supplies

I will visit as soon as I can & get more details on the installation.

Man & wife business as far as I can ascertain; I don't wish to name them until it is conclusive that they have committed an offence. Business (probably their home) address 6.6 miles from job site.

I wish I was there when quoted! Last year when I was on holiday they signed up for way overpriced solar panels which I just managed to get them out of within the cooling off period (with help from this forum). This year I was too late! I thought they had learned from what happened last year but clearly not. I think I need to get onto some retirement forums too to help understand why this happens. I think they are just of the trusting generation and too easily conned.

Richard, your mention of "consumer contracts regulations 2013" is completely new to me & I will look into it. Thank you.

I accept that there are many other costs to running a business but they don't all need to be charged to one customer!

fair point but i would say apart from the socket & light fitting, with paperwork it's not far off being right cost. as for the solar if they placed the order & was delivered to site & they did not wait 14 days until fitted without a letter of consent then it can be removed as they are in breach.

 

[Spoon]

Do remember that in the last resort if there was a verbal quote and no paper providing information about your right to cancel then you can cancel the contract within 12 months at no cost to you.
If the cancellation information is provided then you have 14 days to cancel.
Cancellation of the contract means that it is as if no service had been provided and all payments made must be returned in full.
(consumer contracts regulations 2013)

I will have to look into this. It sounds like you could make someone's life hard. So if you give someone a verbal quote then you do the work for them, 7 months down the line they can cancel the contract and you have to give them the money back?

 

[Midwest]

The act relates to the distance selling of services and products, i.e. items not purchased in a shop or store, or off premises. It allows for the cancelling of a contract within 14 days of placing an order or returning the product or service. With a service you would be only refunded that of which you had not used (e.g. gym membership) (cited; Which Consumer Contracts explained). Not sure where the 12 months comes in, but I may be wrong.

 

[Richard Burns]

If you provide details of the cancellation rights in writing and the customer accepts the quote and then works starts 14 days later then they cannot cancel the contract
Similarly if you provide the cancellation rights information and the customer asks you to start work tomorrow then they must also accept that they can cancel within the next 14 days but they will be responsible for the costs incurred up to the point of cancellation.

If you do not provide the cancellation rights information on a durable medium then the cancellation rights extend to 12 months.

 

[Midwest]

It does say, that where services have been fully performed, i.e. completed, they are exempt from cancellation rights?