This thread has raised a very interesting point, if off-topic. With the exception of elderly and any other vulnerable person, is it really a crime to overprice a quote? Now, the way this was done in this example is unprofessional and it were not the elderly lady concerned then alarm bells should have rung from the start. I can't imagine this guy gives all his quotes verbally so to me it smacks of him seizing what he saw as a chance for making extra money out of the situation, reprehensible under the circumstances. However, taking her out of the equation, as has been said is it wrong to be up front with a written quote? Or, for that matter, to wind it up a bit in certain circumstances? Anyone with any common sense will get a number of quotes for a relatively expensive job like a CU change, or for any type of work for that matter. If the firm concerned gives a proper written quote then do they not have only themselves to blame? I am sure most of us have been too busy and wound a quote right up on occasions, only to have it accepted? is this wrong?? I recently turned up at a mansion to quote for power in an outbuilding, the guy was clearly loaded, 2 new BM's on the drive - who's not going to wind it up a bit? If it were a single mother in a terrace then I would, on the other hand, try and help her out. Another point, I do a bit of work for a local builder, as does a plumber. This guy recently charged £500 for re-routing an original external gas pipe of about 10M through a new extension, point to point - £500!!!! Took him half a day, and apparently that's par for the course in plumbing circles, so what does that say about this CU change? Yes you could say "sorry I am too busy", but is it really that bad to be open about your price and see what happens? Plenty other firms do it.