Alright Matt, lets get the old lass sorted out. I'll pop over on Friday with everything you need to get the perfect end result for her. Well it is Good Friday so lets do something good lol. And yes it is free of charge.
This is a good little fault finding exercise for you, seems like you are looking in the correct direction already with the help from all the other trainee's (which I am very impressed with BTW, well done, I love it).
Sort a time out with your "customer" for Friday, (about 9:30 - 11:00 suits me. Well it is a bit of a drive..... kind of) Matt you have my number so give me a call/text or PM and we will go round and fix it. Simple has that really. I'll show you my way of step by step fault finding, same as what has been posted up already but no-one has mention a "spider JB" yet? I think it is a bit more than that but it will be working by the time we leave the house Matt, that I am sure off