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customer

  1. yellowvanman

    Sockets in the middle of a shop floor

    Customer wants a number of sockets to work benches in the middle of a 'largish' shop floor. Walkways all the way around, high ceilings. I'm sure others would have come across this sort of problem, would appreciate some ideas!
  2. M

    client does not want to pay? but work is not complete complaining??

    currently took over someones job on a control 4 system "huge home automated system" due that being an extra they paid my boss separate for this. alot of lighting has Big transformers which had to be put local to the control 4. doing this i had to make connections "wagos and tape" due to many...
    • Mike Blair
    • Thread
    • client complete connections control cupboard customer electrical work transformers
    • Replies: 46
    • Forum: UK Electrical Forum
  3. astormatt

    Stroma Certification Scheme Stroma - Where to write up the certificate?

    Hi all, i have joined the big S and i have just come to do my first notification on the installer portal website, but there doesn't seem to be a place to write up the certificate, what do you guys do? send them direct to customer after notifying? I use Easycert so its not a problem, but i was...
  4. H

    Cancellation Rights

    Running on from the other thread people will have seen, do any electrical contractors here have a system in place to cover cancellation rights? I.e. do you have a cancellation policy that you give to customers with your estimates? Do you have a "start work now" form which waives the right to...
  5. sparksburnout

    Is it me???

    I do a bit of work for a local builder, he always uses the same plumbers and I have worked with them fairly frequently, seemed like decent sorts, did a not too bad job, some slightly questionable joist drilling now and again, but BCO never raised any problem (I am assuming that the regs for...
  6. Soulsurfer

    Awkward Customer.

    So I have a full rewire to do asap but customer is trying to live in upstairs of house while myself and builders are going to try ripping out and rewiring entire place, chasing in extras at same time but she doesn't want ceilings down to gain access to joists ! or many floorboards upstairs...
  7. J

    Insurance Or Client Who Pays?

    I was called to a property where they had a water leak causing a fair bit damage and I have repaired or replaced what is needed but the consumer unit is old who do I charge customer or the insurance who is paying for everything else?
  8. R

    Minimum Height Of Conduit

    I have just finished a job for a customer part of which entailed running 20mm conduit horizontally at 1.75 metres above ground along a vertical railway sleeper type wall at the end of a parking area for their two cars. I have just had an email from the customer saying that they want the conduit...
  9. L

    Touch Free Light Switch

    Hi All I have been asked by a customer for a touch free (wave) light switch that can control a dimmer as well???? Ideally wave your hand upwards and the lights get brighter, wave your hand downwards and it gets dimmer I have never heard of these before but the customer was 100% certain that...
  10. JohnTheGeek

    Weirdest Complaints.. You've Ever Had From Strange Customers

    I'm writing a blog post on the weird things customers happen to moan about. Can you help me out with your "wrongest" ever complaint?
  11. R

    EIC customer or builders details

    I normally notify the job with the customers details. However the builder I work for has had a falling out with the customer due to matters not related to my work, and has said the EIC and notifying of the job is to be in his name. Is this allowed? Sent from my SM-N910F using Tapatalk
  12. juice

    is it up to the customer what protective device is in his installation?

    I've been asked to install a shower unit in a clients house and he only wants me to change the shower itself. The consumer unit has BS3036 rewireable fuses and no RCD protecting any of the circuits, including the existing shower circuit. He has already bought the new shower and only wants me to...
  13. Pete999

    Posh Customers

    Sorry Bbut things have been a bit slow lately, so I'm asking for experiences with OH so clever but no common sense customers, you know the type, they think Sparkies Plumbers etc are just people that turn up at the whim of a tele call, and are wearing working clothes, just a Man I know, you must...
  14. R

    DNO upgrade 60 to 100amp

    Hi, Who is responsible for the cost of upgrading the supply to a property? The current fuse is 60amp, the property will need the 100amp upgrade. Sent from my SM-N910G using Tapatalk
  15. R

    Shower circuit on living room ring (Customer only want CU changed)

    Hi, I visited a property today and after initial checks and before i go ahead with the quote i noticed that the shower (power shower) is supplied from the living room Ring. I've informed the customer that this is not to regulations and requires its own supply. At the moment the customer...
  16. P

    Dual RCD Problem

    Dear all I have been called out to a customer today as they have been experiencing tripping issues. However sometimes its one rcd then a while later it may be the other and sometimes its both at the same time. I have looked at appliances, e.t.c however they do not cross both circuits. The...
  17. akwoody2

    Problem customer

    Hi guys, We have all had them, normally easy to resolve but in this case I don't know where I stand. Customer of mine has bought a house and been having it renovated. I've disconnected and removed a few supplies from walls so they can be knocked down. He then asked me to replace the board at...
  18. S

    Customer not paying advice please

    I have completed work for a letting agency for a few years now. One of my recent jobs I carried out an EICR on a rented property which then failed on a number of inspections also a number of code 3 inspects. I then emailed an estimate to the letting company to then forward on to the landlord...
    • shougal_88
    • Thread
    • advice customer invoice landlord letting paying payment please
    • Replies: 15
    • Forum: UK Electrical Forum
  19. K

    Difficult customers - and remedial works

    How does everyone deal with difficult clients? Today I have had a client kick off claiming we have scratched their floor. The flooring is lino so is prone to scratching. We have been putting spot lights and despite dust bowls and dust sheets some dust has got onto the floor and this has shown...
    • Ken77
    • Thread
    • customer customers difficult electrical work remedial works
    • Replies: 34
    • Forum: UK Electrical Forum
  20. D

    overheating cables

    Was called to a property today where the night before they had smoke filling up a room and the smell of burning electrical cables. By the time I arrived later today (was only called an hour previous to my arrival) a builder who was working on a extension to the property had already cut out...

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