customers | Page 4

customers

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  1. A

    I always get the stupid tight customers

    Priced a job Wednesday night existing fan in bathroom wasn't working properly. Said she needed a new fan. priced for an manrose 100t inline fan and new ducting etc and to install a new spot in bathroom £170. She allready had it done for £85!!!! Today!!! Materials are the best part of £70-80 and...
  2. F

    Legal rights to materials when customers don't pay?

    I hope someone can help. I've taken on a large project, new build oak frame house. Customer happy to pay deposit and then money at completion of first fix. Completion of second fix has been delayed as they've run out of money to complete parts of the building but a large part of the second...
  3. A

    Scratched a customers floor while working

    Hi guys in a bit of a dilemma here done loads of work for a kitchen fitter at a women's house. Kitchen rewire new cooker circuit. 14 spots etc. she decided she wanted all the sockets & switches changed to chrome. No problem. Until I get a call off the joiner saying I have scratched the wood...
  4. J

    how to get customers when your just starting out ?

    I am trying to get my business up and running, about 2 months ago i set up my website, listed my company on directory websites gumtree etc, try to drum up business but I have had about 3 phone calls and 2 jobs over 2 months, this may be normal for someone starting out, I am not expecting jobs to...
  5. whinmoor

    "All the Customers"

    Opened my email inbox this morning to find a company in China had sent me an Excel spreadsheet entitled "All the Customers". It had thousands of rows of details of potential customers, including suppliers, installers and finance companies, from multiple countries. Helpfully, they've got it all...
  6. D

    Board changes, customers and EIC's

    Evening..I just wanted a bit of advice on the procedure to follow with regards to consumer unit changes, advice to customers and how to fill in an EIC. I have recently changed a consumer unit and I informed the customer beforehand that there may be faults on the system when the cables are...
  7. J

    what customers should do before rewire ?

    what would you generally ask a customer do to prepare for us coming into rewire, i am in the middle of arranging for me to do a rewire the first one i have done on my own, things like moving furniture the kithchen, lifting carpets, laminate flooring ?
  8. whinmoor

    Annoying Customers

    I’ve had three survey visits in the past couple of weeks when the customer has managed to schedule my visit to clash with surveyors from other companies. Today’s customer managed to book both me and another company at exactly the same time. I arrived a couple of minutes early and was looking...
  9. H

    Having to turn customers away

    Now that GTA 5 is out... Customer - "Can you do blah, blah blah"? Me - "Sorry, far too busy"! :wink:
  10. S

    pricing

    hi, had an electrician do a quote and was just wondering what you guy's charge nowaday's, I will be buying the bit's so just labour, he will be cutting into the grey tail's then to fused switch, take tail's outside to an outside box, swa cable,25meters clipped to a wall to garage, consumer unit...
  11. NDG Elecs

    Intermittent tripping and explaining to customers what to do etc download or summat!

    Hi Lads and Ettes! Sure most of you will have had this situation: intermittent tripping and circuit tests fine when you are there. So you try to explain what the householder should do - i.e. next time it trips make a note of anything you have switched on prior to it tripping....turn off the...
  12. B

    Big Customers

    I have made the big mistake that 75% of my work comes from one company who are a subby for the local council. Work was steady and well to be fair the money was good yet the 60 days terms took some getting on top of.. Well now then i get at least one rewire a month loads of maintenance...
  13. R

    MK 100A Switches

    Got this email today so thought I'd let everyone know incase anyone has fitted one recently Dear Customer, We have identified an issue with the manufacture of a limited number of MK Sentry 100A Switch Disconnectors that could fail and overheat, presenting a potential fire risk. We became...
  14. E

    Lying customers

    Why do customers deliberately hold things from you when it will only make your job longer which then costs them more? Been to a place where the lights keep tripping 4 times now. There is no obvious fault when I get there and test, the IR readings are generally around 70 mega ohm, obviously...
  15. T

    customers always right

    been to a job tonight where cooker circuit blowing fuse. customer is adamant he hasnt caused fault despite fitting new skirting boards and now theres a dead short in circuit. he was coming out with all sorts of excuses such as: socket on cooker switch stopped working first, but cooker was ok...
  16. M

    Adding to a Customers system

    We have been asked to add to a customers system. They have an Anglian 1.9 kW system on the home on the 43p rate. The customer wants to add 4 kW onto his garage. A) Is the 43p rate safe and ring fenced for the 1.9 kW ? B) Will he get 15p on the next 2.1 kW and then 13p for the remainder or...
  17. F

    Irritating Customers

    So I got called to look at installing an electrical cooker and hob to replace the gas one that had been taken out. I went and told the customer it will have to be on its own circuit and wired in 6 mm and it was easy to hide the cables under the floor and you will never tell. But no the customer...
  18. S

    Pricing

    Hi Guys My other half is just starting up and is after a bit of advice on pricing, as an example he did a quote for two outside flood lights on a domestic property with a bit of conduit work and estimating three quarters of a day labour for £190, the customer said it was more than she was...
  19. B

    Solar Edge Guidance and Help for Customers

    Calling Solar Edge installers. Once you've installed an SE System how much training and guidance of the monitoring system do you give to clients.....I am asking because we have a client that emailed us this earlier tonight.... I'm now a month in and still discovering facilities on the...
  20. M

    customer not willing to pay

    Hi everybody, I need some advice. I've done some rewiring work to a cafeteria, where I finished 10 days ago. After completion I send them an invoice - no reply. So after a week I send them few messages and an email asking about a date when they will pay. No replay. I send them another email...

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