B
baldsparkies
Customer
Hi,
You fitted a consumer unit for us about 10 months ago.
You
Yes that's right, how can I help ?
Customer
Well the thing is I have just been browsing websites, and I have found the consumer unit you fitted is no longer compliant.
You
Yes there are new regulations concerning the materials used, but don't worry because it was compliant at the time of installation.
Customer
Well I am worried, because its not just a matter of a change in regulations is it !!
You
What do you mean ?
Customer
Well the regulations have been changed due to a potential fire hazard with the consumer unit you installed.
Apparently the materials used are not considered as non combustible.
I therefore feel I have been left with a consumer unit that is constructed of sub standard materials and from what I read a potential fire hazard in my home.
To be honest, I feel they should be re called and replaced with the new all metal units free of charge, by you.
And that it's up to you as the registered installer to seek compensation from the manufacturer or whoever you feel is responsible.
When can you come and replace the sub standard unit please, as I don't want a potential fire hazard left in my home.
You
And this is the bit for your thoughts and comments lads !!!!!!!!!!!!!!!!!!!!!!!!!!
Hi,
You fitted a consumer unit for us about 10 months ago.
You
Yes that's right, how can I help ?
Customer
Well the thing is I have just been browsing websites, and I have found the consumer unit you fitted is no longer compliant.
You
Yes there are new regulations concerning the materials used, but don't worry because it was compliant at the time of installation.
Customer
Well I am worried, because its not just a matter of a change in regulations is it !!
You
What do you mean ?
Customer
Well the regulations have been changed due to a potential fire hazard with the consumer unit you installed.
Apparently the materials used are not considered as non combustible.
I therefore feel I have been left with a consumer unit that is constructed of sub standard materials and from what I read a potential fire hazard in my home.
To be honest, I feel they should be re called and replaced with the new all metal units free of charge, by you.
And that it's up to you as the registered installer to seek compensation from the manufacturer or whoever you feel is responsible.
When can you come and replace the sub standard unit please, as I don't want a potential fire hazard left in my home.
You
And this is the bit for your thoughts and comments lads !!!!!!!!!!!!!!!!!!!!!!!!!!